Credit Control Assistant

Agincare Head Office Services; Castletown; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Fully funded training and career dev.

Blue Light discount package

Employee Assistance Programme (EAP)

Company pension scheme

Job summary

Agincare Head Office Services is seeking a Credit Control Assistant to help maintain healthy cash flow, support accurate billing, and enhance the customer experience across our Dorset-based office.

You will manage statements, chase overdue amounts, and support financial reporting while collaborating with care home managers and local councils to ensure timely payments and accurate records.

Qualifications

• Strong numerical ability and attention to detail.
• Excellent written and verbal communication skills.
• A confident, customer-focused approach.
• Good computer literacy, particularly with Microsoft Excel.
• Experience working with financial databases or credit control systems.
• Experience in a similar credit control or finance role.

Responsibilities

• Generate customer statements and chase letters on time.
• Chase overdue monies from clients by letter and by phone.
• Administer Probate queries, POA changes and small claims court work.
• Reconcile, maintain and update customer accounts and histories on relevant databases.
• Maintain good working relationships with Branch/Care Home managers and admin staff.
• Maintain relationships with Local Council payments staff to deliver and receive information for accurate billing.
• Support the receipt and allocation of monies on the Sales Ledger, including Direct Debit processes.
• Produce timely Debtor Reports and Monthly Management Accounts.
• Provide guidance to the credit control team and cover for the Credit Control manager when absent.

Skills

Numerical accuracy

Attention to detail

Communication

Customer focus

Financial databases

Credit control experience

Tools

Microsoft Excel

Credit control software

Job description

Join our dynamic finance team as a Credit Control Assistant, where you’ll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience .This is a fantastic opportunity for a detail-oriented professional who enjoys problem-solving, building strong relationships, and taking ownership of their work in a supportive and growing organisation .

What’s on Offer
Agincare are a proud family run organisation that is proud of its values and the delivery of the highest levels of care to our service users. Working at Agincare brings many benefits including:

Salary of up to £30,000 per annum DOE

40 hours per week, based at our office in Portland, Dorset

Fully funded training and career development

Blue Light discount package (fantastic discounts on travel, leisure, entertainment, and more)

EAP – Employee Assistance Programme ( support for you and your family)

Company pension scheme

What You’ll Be Doing

• Generate customer statements and chase letters on time.
• Chase overdue monies from clients by letter and by phone.
• Administer Probate queries, POA changes and small claims court work.
• Reconcile, maintain and update customer accounts and customer histories on the relevant databases.
• Maintain good working relationships with Branch/Care Home managers and admin staff.
• Maintain strong relationships with Local Council payments staff and work with them to deliver and receive the relevant information re block/void/respite/other contracts in order to achieve accurate billing and bring cash in on time.
• Support the receipt and allocation of monies on the Sales Ledger, including maintaining the Direct Debit processes .
• Support the production of timely Debtor Reports, the Monthly Management Accounts, and other information and ad hoc reports as required .
• Provide support and guidance to other members of the credit control team in their achievement of the team’s targets.
• Provide cover for the Credit Control manager in periods of absence.

About you

We’re looking for someone who combines excellent numerical and organisational skills with a proactive, professional approach.You’ll be comfortable managing your own workload and confident in dealing with colleagues and clients at all levels .

You’ll have:

Strong numerical ability and attention to detail

Excellent written and verbal communication skills

A confident , customer-focused approach

Good computer literacy, particularly with Microsoft Excel

Experience working with financial databases or credit control systems

Experience in a similar credit control or finance role

Why Agincare?

At Agincare, we don’t just offer jobs – we offer careers with meaning.With a supportive culture, national presence, and real room to grow, you’ll be part of a team that’s proud to make a difference .

About Agincare

We’re a family run business that's been caring and supporting people since 1986.

With over 4,500 team members, we’re one of the UK’s largest care providers and are continuing to grow.We have over 100 locations across England including our care & nursing homes, home care branches, extra care schemes, supported living properties and live-in offices .

Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently .We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities.

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all.