Credit Control and Collections Clerk

LSL Group; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen for a Credit Control and Collections Clerk within a dynamic estate agency finance team. This role is perfect for those with experience in credit control or customer service, looking to develop their career with a supportive employer. You will be responsible for managing overdue rent collections, handling high call volumes, and negotiating payment plans. Join a forward-thinking company that values its employees and offers numerous benefits, including a competitive salary and career development support. If you are target-driven and possess excellent communication skills, this role is for you!

Benefits

Quarterly bonus incentive

Share Save Scheme

Pension Scheme

Free onsite parking

Career development support

Qualifications

• Experience in credit control or customer service is preferred.
• Excellent communication and organizational skills are essential.

Responsibilities

• Chase and collect overdue rent and fees efficiently.
• Handle a large volume of inbound and outbound calls.
• Negotiate payment plans with tenants and landlords.

Skills

Credit Control Procedures

Customer Service

Communication Skills

Numeracy

MS Excel

MS Word

Organizational Skills

Negotiation Skills

Job description

Job Locations

UK-Newcastle Upon Tyne

Job Profile

An exciting new opportunity has arisen within LSL’s Estate Agency Division finance team for a Credit Control and Collections Clerk to join our busy and energetic team on a 3 month temporary contract.

Supporting our Your Move & Reeds Rains estate agency brands, this is an excellent opportunity for an experienced credit controller, collections agent, or someone with contact centre experience to expand and develop their career with a supportive employer who is committed to helping our colleagues succeed.

Your Move & Reeds Rains are two leading names within the estate agency industry with sales and lettings branches across the UK. The Credit Control team are based within our Newcastle upon Tyne Head Office and provide a first-class service to our clients using best practice to achieve swift collection of any rent arrears and fees.

Working as a Credit Control and Collections Clerk, we will offer you:

• A competitive basic salary plus a quarterly target related bonus incentive.
• Numerous employee benefits to include Share Save, Pension Scheme, and the option to take part in cost saving schemes.
• Full support in developing your career.
• Free onsite parking.
• Work Pattern - Monday - Friday 09.00am - 5.00pm

Key Duties & Responsibilities of a Credit Control and Collections Clerk include:

• Responsible for chasing and collection of any overdue rent and fees.
• Handling a large volume of inbound and outbound calls.
• Using best practice to move issues along at pace and in a tenacious and energetic way.
• Proactively speak with tenants to find their reasons for non-payment of rent and to landlords to update them on the issues.
• Always being aware of team and individual collection targets and understanding progress against the targets.
• Negotiating with tenants and landlords to mutually agree arrears instalment plans.
• Administrative duties related to estate agency lettings.
• Handling complaints and issuing 1st line responses.
• Liaising with Operations and internal functions to resolve queries.

Essential Skills, Qualities & Experience Required to join the team:

• Preferred knowledge and experience of credit control procedures or possess customer service/contact centre experience.
• Ability to stay calm and composed on phone calls.
• Able to prioritise and organise own workload.
• Approachable and able to work as part of a team.
• Target Driven with a pro-active nature.
• Excellent listening and communication skills.
• Highly numerate with good working knowledge of MS Excel & Word.
• Ability to understand company process and procedures documentation and successfully complete all in-house training.

If this sounds like an opportunity for you, then we want to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs; if you require any adjustments to make the recruitment process easier, please let us know.