Credit Control & Accounts Receivable Administrator

Fifosys Ltd; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Electric car scheme

Hybrid working

25 days annual leave

Company pension

Job summary

Fifosys Ltd is seeking a proactive Credit Control & Accounts Receivable Administrator to join our Finance team. You will own the receivables process from chase to reconciliation, influence cash flow, and help improve processes as the business grows.

You will focus on accurate records, timely collections, and clear stakeholder communication. This hands-on position covers credit control, direct debit management, AR ledger maintenance, bank reconciliations, and card/mailer handling.

Qualifications

• Experience in Credit Control, Accounts Receivable, or a similar finance role.
• Strong understanding of invoice processing and receipt allocation.
• Experience managing customer debt and payment queries.
• Good working knowledge of finance systems (Oracle NetSuite desirable) and Excel.
• High attention to detail and accuracy.
• Ability to manage workload effectively and meet deadlines.
• Clear and confident communication skills (written and verbal).

Responsibilities

• Chase outstanding payments by phone and email.
• Liaise with customers to agree payment dates and resolve disputes.
• Produce aged debt and bad debt reports for internal stakeholders.
• Maintain clear records of customer interactions.
• Support bad debt reviews and escalation processes.
• Process Direct Debit collections accurately and on time.
• Manage Direct Debit amendments, cancellations, and queries.
• Reconcile Direct Debit receipts and investigate discrepancies.
• Allocate receipts against sales invoices.
• Investigate and resolve unallocated cash.
• Maintain clean AR ledgers and perform customer reconciliations.
• Support the resolution of historic balances and billing discrepancies.
• Post bank transactions accurately and promptly.
• Complete regular bank reconciliations for receipts and payments.
• Escalate unreconciled items in line with internal controls and month-end deadlines.
• Support month-end close through timely completion of reconciliations.
• Review and obtain supporting documentation for credit card transactions.
• Post and reconcile credit card transactions accurately.
• Monitor cardholder spend, approvals, and missing documentation.
• Manage shared finance mailboxes, ensuring timely and professional responses.

Skills

Credit Control

Accounts Receivable

Invoice processing

Excel

Oracle NetSuite

Tools

Oracle NetSuite

Job description

Salary up to £35,000, depending on experience, plus a strong benefits package

At Fifosys, we are proud to be ranked among the top 10 Managed Service Providers globally, and we are continuing to grow!

We are now seeking a proactive, detail‑driven Credit Control & Accounts Receivable Administrator to join our Finance team and play a key role in maintaining strong cash flow, clean ledgers, and robust financial controls across the business.

If you enjoy taking ownership, working with customers to resolve payment issues, and keeping things accurate, organised, and compliant, this could be a great next step for you.

This is a varied, hands‑on role. You will own the receivables process from the first chase through to the final reconciliation, see the direct impact of your work on the business's cash flow, and have a genuine voice in improving how we do things as we continue to grow.

The role

You will support the effective operation of our Credit Control & Accounts Receivable functions, ensuring accuracy, timeliness, and excellent stakeholder communication.

Credit Control

• Proactively chase outstanding customer payments by phone and email
• Liaise with customers to agree payment dates and resolve disputes
• Produce aged debt and bad debt reports for internal stakeholders
• Maintain clear and accurate records of customer interactions
• Support bad debt reviews and escalation processes

Direct Debit Management

• Process Direct Debit collections accurately and on time
• Manage Direct Debit amendments, cancellations, and customer queries
• Reconcile Direct Debit receipts and investigate discrepancies

Accounts Receivable Ledger Management

• Allocate receipts against sales invoices
• Investigate and resolve unallocated cash
• Maintain clean, accurate AR ledgers
• Perform customer account reconciliations where required
• Support the resolution of historic balances and billing discrepancies

Bank & Cash Reconciliations

• Post bank transactions accurately and promptly
• Complete regular bank reconciliations for receipts and payments
• Escalate unreconciled items in line with internal controls and month‑end deadlines
• Support month‑end close through timely completion of reconciliations

Credit Card & Mailbox Management

• Review and obtain supporting documentation for credit card transactions
• Post and reconcile credit card transactions accurately
• Monitor cardholder spend, approvals, and missing documentation
• Manage shared finance mailboxes, ensuring timely and professional responses

What we are looking for

Experience & Skills

• Experience in Credit Control, Accounts Receivable, or a similar finance role
• Strong understanding of invoice processing and receipt allocation
• Experience managing customer debt and payment queries
• Good working knowledge of finance systems (Oracle NetSuite desirable) and Excel
• High attention to detail and accuracy
• Ability to manage workload effectively and meet deadlines
• Clear and confident communication skills (written and verbal)

Personal Attributes

• Proactive and solution‑focused
• Highly organised with strong time management skills
• Professional and resilient when handling customer conversations
• Committed to continuous improvement
• Adaptable in a fast‑moving environment

What we offer you

At Fifosys, we believe in supporting our people both professionally and personally. Our benefits include:

• Salary of up to £35,000, depending on experience
• Company sick pay
• Enhanced maternity and paternity pay
• Electric car scheme, supporting sustainable travel choices
• Company pension scheme
• 25 days annual leave plus bank holidays
• Hybrid or flexible working options
• A strong focus on wellbeing and work‑life balance
• Regular social events and team activities to help build real connections
• Real opportunities to grow your career and develop your skills within a growing, acquisitive business