Credit Control / Accounts Administrator

CVS Group; Derby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary specialist in Derby is seeking a Full Time Credit Control/Accounts Administrator. This permanent position involves managing client accounts, handling payments, and providing excellent customer service. The successful candidate should have a strong background in accounts and be self-motivated to thrive in a fast-paced environment.

Benefits

6 weeks leave a year (5 weeks plus public holidays)

Pension scheme

Colleague discount scheme

Flexible benefits (e.g., gym membership)

Qualifications

• Previous accounts background and credit control preferred.
• Excellent written and verbal communication skills.
• Ability to work under pressure.

Responsibilities

• Daily cashing up and banking activities.
• Debt management and credit control responsibilities.
• Liaising with clients face to face and via email.

Skills

Customer Service

Communication

Computer Literacy

Self Motivation

Education

Previous Accounts or Credit Control Experience

Tools

Microsoft Word

Excel

Outlook

Job description

We have a fantastic opportunity for a Full Time Credit control/Accounts Administrator to join our team at Chestergates Veterinary Specialists.

At ChestergatesVeterinary Specialists, we cover a wide range of disciplines including neurology and neurosurgery, cardiology, oncology, internal medicine, soft tissue surgery, orthopaedics, physiotherapy, anaesthesia, diagnostic imaging, interventional radiology and ophthalmology.

The hospital is staffed 24-hours a day by a truly superb team of qualified veterinary surgeons, veterinary nurses and support staff, all completely dedicated to their role. We also have a first option practice, Cranmore Vets on site and MiNight Vet emergency out of hours care.

As a credit control/accountsadministrator you will provide a friendly, efficient and professional service to our clients and their pets. You will need to be able to work well within a team, on your own and sometimes under high pressure to meet business deadlines.

This is a permanent, full time role, working over 5 days a week.
Monday – Friday. Between the hours of 7:30am – 4pm.

Previous accounts or creditcontrol experience would be preferable.

Training will be provided.

Flexibility is a must.

Main duties would include:

• Daily cashing up and banking.
• Till reconciliation
• Debt management/credit control
• End of month closing accounts
• Taking card payments/ BACS payments
• Processing refunds to clients and insurance companies
• Answering the telephone
• Client care face to face, via email or over the phone
• Answering emails from clients
• Helping with client insurance queries
• Liaising with different teams within the practice
• Working closely with the management team
• General administrator duties such as scanning and filing
• Accurately recording client and patient information on our IT system
• Liaising with debt collection agencies

Expectations:

• Previous accounts background and credit control preferred
• Customer Service experience
• Excellent written and verbal communication skills
• Computer literacy in application of Microsoft Word, Excel, Outlook and the ability to pick up bespoke systems
• Self motivated individual with ability to work under pressure
• Working efficiently at a fast pace

Benefits:

• Salary above Minimum wage, dependant on experience.
• 6 weeks leave a year (5 weeks plus public holidays/equivalent and loyalty leave scheme. With the ability to buy and sell holidays.
• Pension scheme
• Colleague discount scheme on Veterinary bills and products
• Access to perks offering Entertainment, Travel and Retail discounts
• Employee Assistance Programme
• Mental Health First Aiders on site
• Access to a range of flexible benefits to suit your needs – such as subsidised gym membership, and cycle to work scheme

To apply for this position please click 'Apply Now'. Please attach your CV and a cover letter or email your CV and cover letter to [e-mail]

Start date: ASAP

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.