Credit Card Journey Manager

Barclays; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Credit Card Journey Manager to enhance customer onboarding experiences. In this pivotal role, you will collaborate with cross-functional teams to optimize the acquisition journey, focusing on performance tracking and customer satisfaction. Your expertise in product management and data analysis will be crucial in driving growth and implementing innovative financial solutions. Join a dynamic team where your contributions will directly impact the success of the commercial banking segment, and enjoy the opportunity to influence strategic decisions while leading a talented group of professionals.

Qualifications

• Experience in product management and agile methodologies.
• Ability to analyze data and identify customer pain points.

Responsibilities

• Drive market analysis and product development for commercial banking.
• Manage stakeholder relationships and develop sales strategies.

Skills

Product management

Agile delivery methodologies

Strong communication skills

Stakeholder management

Data analysis

Strategic thinking

Job description

Join us as a Credit Card Journey Manager where you will be managing and owning the Barclaycard new customer onboarding journey. Working with multiple teams across the bank to ensure we improve customer experience. You’ll work on tracking performance of open accounts, decline reasons, and also focus on optimisation opportunities to further develop the acquisition journey.

Essential criteria:

1. Product management - working with agile delivery methodologies to improve customer journeys.

2. Working to develop and deliver against growth targets/plans including project work, prioritising a backlog of change.

3. Clear evidence of working with different stakeholders and data to identify and solve customer pain points.

Some other highly valued skills may include:

1. Ability to create long term plans supporting in strategy setting.

2. Strong communication and influencing skills.

3. Experience working with Private Bank or Wealth Management.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

Location options:

London, Northampton, Manchester or Glasgow.

Purpose of the role

To drive the success of the commercial banking segment through market analysis, product development, sales and relationship management, risk management, and performance.

Accountabilities

1. Execution of market research to understand the competitive landscape, identify market trends and opportunities, and develop strategies to capture market share within the commercial banking segment, considering industry, size, and growth stage.
2. Development of appropriate pricing models for different products and services, ensuring profitability while remaining competitive.
3. Development, implementation, and management of innovative financial solutions, services, and products aligned with the bank's objectives, including loan products, cash management solutions, and trade finance services.
4. Identification and forging of strategic partnerships with other financial institutions, technology providers, or industry experts to expand product offerings and reach new client segments.
5. Management of key stakeholder relationships within target companies to understand their needs and recommend appropriate solutions.
6. Development and implementation of sales strategies, including establishing sales targets, identifying sales channels, and setting objectives for loan terms to support negotiations and service agreements.
7. Monitoring key metrics such as new client acquisition, loan volume, revenue, and market share to assess segment performance. Funnel and journey optimisation are key to service delivery and performance.

Assistant Vice President Expectations

1. Advising and influencing decision-making, contributing to policy development, and ensuring operational effectiveness. Collaborating with other functions and divisions.
2. Leading a team on complex tasks, setting objectives, coaching, and appraising performance.
3. Demonstrating leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
4. For individual contributors, leading collaborative assignments, guiding team members, and identifying new directions for projects.
5. Consulting on complex issues and supporting risk mitigation and control development.
6. Managing risk and strengthening controls related to work.
7. Performing interconnected work requiring understanding of cross-area contributions.
8. Collaborating with other areas to stay aligned with business activity and strategy.
9. Engaging in complex data analysis to solve problems creatively and effectively.
10. Communicating complex or sensitive information effectively.
11. Influencing stakeholders to achieve outcomes.

All colleagues are expected to demonstrate Barclays' Values: Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset: Empower, Challenge, and Drive.