Credit Card Journey Manager

Barclays Business Banking; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Credit Card Journey Manager to lead the onboarding process for new customers. This pivotal role involves collaborating with various teams to enhance customer experience and optimize the acquisition journey. You will leverage your product management expertise and agile methodologies to drive growth and improve customer journeys. The ideal candidate will possess strong communication skills and a strategic mindset, capable of analyzing market trends and developing innovative solutions. Join a dynamic team focused on delivering exceptional banking services and making a significant impact in the financial sector.

Qualifications

• Experience in managing customer journeys and optimizing onboarding processes.
• Ability to analyze performance metrics and identify growth opportunities.

Responsibilities

• Drive the success of commercial banking through market analysis and product development.
• Manage relationships with stakeholders and develop innovative financial solutions.

Skills

Product management experience

Agile delivery methodologies

Stakeholder management

Communication skills

Data analysis

Job description

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As a Credit Card Journey Manager, you will manage and own the Barclaycard new customer onboarding journey, collaborating with multiple teams across the bank to enhance customer experience. Your focus will include tracking open account performance, analyzing decline reasons, and identifying optimization opportunities to develop the acquisition journey.

Essential Criteria

• Product management experience, utilizing agile delivery methodologies to improve customer journeys.
• Proven ability to develop and deliver growth targets and plans, including managing project work and prioritizing change backlogs.
• Experience working with stakeholders and data to identify and resolve customer pain points.

Valued Skills

• Ability to create long-term strategic plans.
• Strong communication and influencing skills.
• Experience with Private Banking or Wealth Management is advantageous.

This role can be based in London, Northampton, Manchester, or Glasgow.

Purpose of the Role

To drive the success of the commercial banking segment through market analysis, product development, sales, relationship management, risk management, and performance monitoring.

Accountabilities

• Conduct market research to understand the competitive landscape, identify trends, and develop strategies to increase market share.
• Create pricing models for products and services that balance profitability and competitiveness.
• Develop and manage innovative financial solutions aligned with bank objectives, including loans, cash management, and trade finance services.
• Forge strategic partnerships to expand product offerings and reach new client segments.
• Manage relationships with key stakeholders to understand their needs and recommend solutions.
• Develop and implement sales strategies, set targets, and identify channels to reach potential clients.
• Monitor performance metrics such as client acquisition, loan volume, revenue, and market share to evaluate segment performance.

Assistant Vice President Expectations

• Advise on decision-making, contribute to policy development, and ensure operational effectiveness.
• Lead a team, set objectives, and coach employees to achieve high performance.
• Demonstrate leadership behaviors to foster a thriving environment.
• Guide collaborative assignments and involve other specialists as needed.
• Consult on complex issues, mitigate risks, and develop policies for control and governance.
• Manage risks and strengthen controls related to your work.
• Collaborate across areas, analyze data, and communicate complex information effectively.
• Influence stakeholders to achieve desired outcomes.

All colleagues are expected to embody Barclays' values: Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, and Drive.