Credit and Collections Associate

Survitec Group Limited; Belfast City District; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

34 days holiday entitlement

Additional day off for birthday

Cycle to Work Scheme

Life Assurance

Training & Professional Development

Employee Assistance Programme

Job summary

Survitec Group Limited is recruiting a Credit and Collections Associate for our Finance Shared Service team in Dunmurry, Northern Ireland. The role focuses on credit checks, debt resolution, account monitoring, debt recovery, cash posting, and providing customer support within a high-volume ledger environment.

You will work to meet performance targets, maintain data accuracy, and support ongoing regulatory knowledge while upholding Survitec values in a fast-paced environment.

Qualifications

• Experience in Accounts Receivable, Credit Control, Sales Ledger or similar finance function.
• Experience managing customer accounts and overdue debt.
• Proficient in Excel and Microsoft Office.

Responsibilities

• Perform credit checks and record outcomes accurately.
• Resolve customer disputes to support timely invoice payment.
• Track and manage overdue accounts using internal systems.
• Contact customers to arrange repayment plans and escalate as needed.
• Post daily cash receipts and maintain financial records.
• Respond to account queries and advise on repayment options.
• Manage correspondence, data in systems and prepare reports.
• Meet performance targets and SLAs.
• Support Survitec values and contribute to an inclusive team environment.

Skills

Excel proficiency

Customer service

Attention to detail

Tools

Microsoft Office

Job description

Vacancy Title:Credit and Collections Associate

Vacancy Location: Grange House, Dunmurry, Northern Ireland

Engagement Type: Permanent, Full Time

The Role:

Here at Survitec, we are currently recruiting for a Credit and Collections Associate to join our Finance Shared Service team based in Dunmurry, Northern Ireland.

Key responsibilities for the Deskside Engineer role include but are not limited to:

• Credit checks - Complete credit checks and record outcomes accurately.
• Debt resolution - Resolve customer disputes to support timely invoice payment.
• Account monitoring - Track and manage overdue accounts using internal systems.
• Debt recovery - Contact customers, agree repayment plans, and elevate where required.
• Cash posting - Post daily cash receipts and maintain accurate financial records.
• Customer support - Respond to account queries and advise customers on repayment options.
• Admin duties - Manage correspondence, maintain system data, and prepare reports.
• Workload management - Meet performance targets and service level agreements.
• Team culture - Support Survitec Values and contribute to an inclusive team environment.
• Safety culture - Uphold a safety-first approach in all work activities.
• Development - Engage in ongoing learning and maintain knowledge of relevant regulations and best practice.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

About You:

Essential criteria:

• Previous experience within Accounts Receivable, Credit Control, Sales Ledger or a similar finance function
• Experience managing customer accounts and dealing with outstanding debt
• Professional and confident approach when dealing with customers
• Good working knowledge of Excel and Microsoft Office
• Experience within a high-volume ledger or transactional finance environment would be advantageous

Why You Should Work for Us

• 34 days holiday entitlement (including bank holidays)
• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Excellent enhanced maternity & paternity package
• Cycle to Work Scheme
• Life Assurance
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme

Who are Survitec and what do we do?

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world's largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.
Our 2,000 global colleagues are driven by our purpose - "We Exist to Protect Lives" -designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.