Credit Adminstrator

Tesco; Stretford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Booker Group is seeking a Credit Administrator to join the busy Foodservice Finance team based in Eccles, Manchester. You will process new customer applications, credit limit changes and maintain Direct Debit data, ensuring accuracy and auditable records.

The role requires strong communication and organisational skills, attention to detail and experience in credit administration. You will collaborate with Branches, Sales, Operations and Customer Service to resolve queries and progress

Qualifications

• Experience in Credit Administration, Finance Administration or Customer Administration.
• Excellent attention to detail and ability to process financial and customer information accurately.
• Strong organisational skills with the ability to manage a varied workload and meet deadlines and SLAs.
• Excellent communication skills and confidence communicating with customers and internal stakeholders.

Responsibilities

• Processing new customer applications accurately and efficiently, ensuring all information and documentation are complete.
• Identify errors or missing information and contact customers to resolve issues before applications are processed.
• Carry out credit checks on new and existing customers in line with company procedures.
• Manage changes to customer credit limits and payment terms, ensuring checks and approvals are completed.
• Contact customers to obtain and verify Direct Debit information.
• Record and amend Direct Debit information on SAP in line with BACS requirements.
• Complete checks and amendments relating to Direct Debits through the payment platform.
• Maintain accurate and up-to-date customer account records.
• Prepare and check customer welcome communications before they are issued.
• Work with Branches, Sales, Operations and Customer Service to resolve queries and progress applications efficiently.
• Respond to customer and colleague queries promptly and professionally.
• Support colleagues and contribute to the wider team's effective running.

Skills

Credit administration

Attention to detail

Communication skills

Organisation

MS Excel/Word

SAP experience

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

We are looking for a Credit Administrator to join our busy Foodservice Finance team based in Eccles, Manchester.

You will play an important role in supporting the Credit Administration function across the Foodservice business, ensuring new customer applications, credit limit increases and customer account changes are processed accurately, efficiently and within agreed timescales.

Working as part of a collaborative team, you will maintain customer account information, manage Direct Debit details and ensure documentation and records are accurate, complete and fully auditable.

You will work closely with Branches, Foodservice Sales teams, Customer Service and customers, so strong communication, organisation and attention to detail are essential.

• Processing new customer applications accurately and efficiently, ensuring all required information and documentation is complete.
• Identifying errors or missing information and contacting customers directly to resolve any issues before applications are processed.
• Carrying out credit checks on new and existing customers in line with company procedures.
• Managing changes to customer credit limits and payment terms, ensuring the appropriate checks and approvals are completed.
• Contacting customers to obtain and verify Direct Debit information.
• Accurately recording and amending Direct Debit information on SAP in line with BACS requirements.
• Completing checks and amendments relating to customer Direct Debits through the integrated payment platform.
• Maintaining accurate and up-to-date customer account records.
• Preparing and checking customer welcome communications before they are issued.
• Working closely with Branches, Sales, Operations and Customer Service teams to resolve queries and progress applications efficiently.
• Responding to customer and colleague queries promptly and professionally.
• Supporting colleagues and contributing to the effective running of the wider team.

• Previous experience within Credit Administration, Finance Administration or Customer Administration.
• Experience working with customer account information and documentation.
• Excellent attention to detail and the ability to accurately process financial and customer information.
• Strong organisational skills, with the ability to manage a varied workload and meet deadlines and agreed SLAs.
• A proactive approach, with the ability to use your own initiative and resolve problems effectively.
• Excellent communication skills and confidence communicating with customers and internal stakeholders.
• Strong customer service skills, with a professional and helpful approach.
• The ability to work effectively under pressure.
• The ability to work independently while recognising when an issue needs to be escalated.
• A positive and collaborative approach to teamwork.
• Good IT skills, particularly Microsoft Excel and Word.
• Experience using SAP would be desirable.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk