Credit Administrator

Booker Group; Salford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discounts

Tesco Mobile 10% off

Tesco Bank insurance discounts up to ³

Eye test and glasses discounts

Tesco Pharmacy health checks 50%

RAC breakdown cover discounts

Cycle to work scheme

Save As You Earn share scheme

Pension with employer match up to 5%

Life Assurance 3x annual pay

Employee Assistance Programme & V GP

Holiday package

Job summary

Booker Group in the United Kingdom is hiring two experienced Credit Administrators to join our Retail team. You will process new customer applications from Independent Retailers to National Account Groups, ensure documentation is complete, and perform credit checks.

Work closely with branches, depots, Sales, Operations and Customer Service to progress applications, maintain records, and apply Direct Debit changes on SAP.

Qualifications

• Experience in Credit Administration, Finance Administration or Customer Administration environments and handling customer records.
• Commitment to confidentiality, accuracy and maintaining appropriate customer records.
• Excellent attention to detail and the ability to process financial information accurately.
• Strong organisational skills to manage a varied workload and meet deadlines and SLAs.
• Effective communication with customers and internal stakeholders; professional and helpful approach.
• Experience with SAP is advantageous.

Responsibilities

• Process new customer applications accurately and efficiently, ensuring all documents meet required standards before processing.
• Identify errors or missing information on applications and email customers to resolve before processing.
• Carry out credit checks on new and existing customers in line with policy; escalate limits for Management/Director approval when needed.
• Open all customer accounts in accordance with fascia agreement.
• Monitor and manage changes to customer credit limits and payment terms with necessary checks and approvals.
• Contact customers by phone to obtain and verify Direct Debit information.
• Record and amend Direct Debit information on SAP in line with BACS rules.
• Check and amend customer direct debits on our payment platform.
• Maintain accurate and up-to-date customer account records.
• On a rota basis, provide secondary Audit Controls around new application packs.
• Work closely with Branches/Depots, Sales, Operations and Customer Service to resolve queries and progress applications efficiently.

Skills

Credit administration

Attention to detail

Organisational skills

Communication skills

Problem solving

Customer service

Work under pressure

Independent working

Tools

SAP

Job description

What's in it for you

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Due to an internal restructure, an exciting opportunity has arisen for 2 experienced Credit Administrators to join our Retail team.

Working as part of a team, you will be responsible for processing customer credit applications, covering a diverse range of customers from Independent Retailers, Multi-Site Retailers, Forecourts, Fascia Branded Retailers and National Account Groups.

You will be responsible for

• Process new customer applications accurately and efficiently, ensuring all required documentation and information is complete and meet the required standards before processing.
• Identify errors or missing information on customer applications and email customers directly to resolve these before applications are processed.
• Carry out credit checks on new and existing customers in line with company policy, escalating any limits that are not supported by Credit Reference Agencies for Management/Director approval
• Open all customer accounts in accordance with fascia agreement
• Monitor and manage changes to customer credit limits & payment terms, ensuring all relevant checks and approvals are complete.
• Contact customers by phone to obtain and verify Direct Debit information.
• Accurately record & amend Direct Debit information on SAP in accordance with BACS rules.
• Checks and amendments around customer direct debits on our integrated payment platform
• Maintain accurate and up-to-date customer account records.
• On a rota basis, you will provide secondary Audit Controls around all new application packs ensuring no errors
• Work closely with Branches/Depots, Sales teams, Operations and Customer Service to resolve queries and ensure applications are progressed efficiently.

You will need

• Previous experience in a Credit Administration, Finance Administration or Customer Administration environment, with experience handling customer account information and documentation.
• Good understanding of the importance of confidentiality, accuracy and maintaining appropriate customer records.
• Excellent attention to detail, with the ability to accurately process financial and customer information.
• Strong organisational skills, with the ability to manage a varied workload and consistently meet deadlines and agreed SLAs.
• Ability to work effectively under pressure, demonstrating determination, initiative and a proactive approach to problem solving.
• Excellent communication skills, with the ability to communicate confidently and professionally with customers and internal stakeholders.
• Strong customer service skills, with a professional and helpful approach when dealing with customers and colleagues.
• Ability to work independently, using initiative to identify and resolve issues while knowing when to escalation.

Experience using SAP would be advantageous.

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support c