Creative Services Manager

Butlin's; Kings Langley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading leisure brand in the UK is seeking a Creative Leader in Kings Langley. You will manage the creative workflow, lead a team, and collaborate with stakeholders to ensure high-quality outputs. The ideal candidate has a strong background in project management, Adobe Creative Suite skills, and experience in mentoring creative talent. This role is key in maintaining creative standards and fostering a supportive team environment for delivering engaging content.

Qualifications

• Strong experience in studio management and traffic/workflow management.
• Hands-on graphic design skills across digital and print.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage the creative workflow and team of designers.
• Lead the planning and delivery of creative shoots.
• Communicate effectively with stakeholders.
• Mentor and support team members.

Skills

Creative leadership

Project management

Graphic design

Communication

Team management

Tools

Adobe Creative Suite

Job description

Key Responsibilities

• Own and manage the end‑to‑end creative workflow, acting as the gatekeeper for all incoming briefs via Monday.com.
• Assess, challenge and work with the wider team to refine briefs to ensure clarity, feasibility and quality before they enter the studio.
• Plan and allocate creative resource effectively, balancing workloads, priorities and deadlines across the team.
• Own prioritisation decisions when demand exceeds capacity, making confident trade‑offs in partnership with senior stakeholders to protect quality, wellbeing and deadlines.
• Lead regular WIP, status and creative review sessions, ensuring work is scoped, scheduled, progressing and delivered on time.
• Drive continuous improvement in studio processes, ways of working and efficiency.

Team Management & Development

• Line manage a team of three creative artworkers, providing clear direction, regular 1:1s, development support and performance feedback.
• Be a visible, present and approachable leader within the studio – setting the tone, lifting energy and creating an environment where people feel supported, heard and motivated.
• Act as a confident decision‑maker, setting creative standards and providing clear guidance when priorities compete.
• Mentor and support creatives, helping them navigate priorities, challenges and development opportunities.
• Support the wider creative team where required, celebrating great work and team wins, fostering pride, momentum and a strong sense of team.

Content, Photography & Art Direction

• Lead the planning and delivery of studio and location‑based shoots, including lifestyle, people, food and menu photography.
• Own pre‑production, shoot logistics, scheduling and post‑production processes.
• Provide brand‑led creative and art direction on shoots, attending where required and acting as the primary point of contact.
• Build strong working relationships with photographers, suppliers, resort teams and.
• Oversee post‑shoot content selection, image grading and retouching where necessary.
• Manage the photography and content budget, including raising purchase orders and supplier liaison.
• Own and maintain DAM governance, including image tagging, asset organisation and GDPR compliance.

Stakeholder & Brand Partnership

• Act as the key day‑to‑day liaison between Brand, Marketing and Creative, confidently managing expectations, priorities and timelines.
• Support creative collaboration and ideation with marketing teams to optimise content performance across channels.
• Ensure creative output is channel‑appropriate, reusable and aligned to the guest journey.
• Communicate progress, risks and decisions clearly, calmly and proactively.

Hands‑On Creative Delivery

Provide hands‑on design and artworking support when required, particularly during peak workloads, campaigns or capacity pressure. Maintain a strong personal creative skillset across digital and print, leading by example within the studio and ensuring creative standards, accuracy and brand consistency across all outputs.

About You

• Be a confident, experienced creative leader who thrives at the centre of production.
• Create a culture of trust, collaboration and accountability, enabling creatives to do their best work.
• Balance pace with care, maintaining high creative standards without compromising team wellbeing.
• Be passionate about brand, craft and creative excellence, with a strong commercial mindset.
• Be highly organised, proactive and comfortable managing multiple priorities in a fast‑paced, reactive environment.
• Communicate clearly and confidently with senior stakeholders and creative teams.
• Have proven experience in studio management, traffic/workflow management or creative resourcing.
• Bring hands‑on graphic design experience across digital and print, with strong Adobe Creative Suite skills and a working knowledge of photography and production processes.
• Enjoy mentoring and supporting creative talent.