Creative Operations Manager

THG; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced maternity and paternity pay

On-site gym

Staff discounts on THG brands

On-site staff shop

Volunteer leave

Job summary

THG in Manchester is seeking a highly organised Creative Project Manager to be the operational engine of theCreative team. You will own the flow of work across Creative, Content, Artwork and Edit, building visibility across briefs, timelines, resources, feedback and delivery while ensuring projects keep moving.

You will work closely with the Head of Creative, Creative Leads and wider Marketing teams to bring structure to a fast-moving environment, anticipate pressure points and remove blockers

Qualifications

• Experience in creative project management, traffic management or creative operations.
• Experience managing integrated creative projects and multiple deliverables.
• Strong understanding of creative workflows and approval processes.
• Excellent organisational and stakeholder-management skills.
• Experience using project-management platforms such as Monday.com, Workfront or similar.
• Confidence managing timelines, priorities and competing deadlines.

Responsibilities

• Creative Workflow & Project Delivery: Manage creative projects from brief through to final delivery; build and maintain timelines, milestones and critical paths; ensure briefs are complete and ready before work begins; track actions, dependencies, feedback and approvals; proactively identify and resolve blockers.
• Resource & Capacity Planning: Maintain visibility of workload across Creative, Content, Artwork and Edit; support allocation of work based on priorities, deadlines and available resource; identify upcoming capacity pressures early; balance priorities with Head of Creative and Creative Leads.
• Stakeholder Management: Act as a central point of contact for project status and delivery; partner with Marketing, Trade, Social, Retail Media, Production and wider teams; chase inputs and approvals; communicate changes clearly.
• Creative Operations: Own and evolve Creative trackers, project management tools and processes; maintain clear project documentation; support asset matrices; establish efficient workflows; identify inefficiencies and improve ways of working.
• Planning & Prioritisation: Maintain forward view of campaigns, BAU and key delivery periods; connect monthly/seasonal planning with Creative capacity; highlight clashes and risks; support status meetings with clear actions.
• Desirable: Play a central role in how an ambitious in-house Creative team operates; work across major campaigns, content, social and brand-building activity; help shape and improve processes.

Job description

THG in Manchester is seeking a highly organised Creative Project Manager to be the operational engine of theCreative team. You will own the flow of work across Creative, Content, Artwork and Edit, building visibility across briefs, timelines, resources, feedback and delivery while ensuring projects keep moving.

You will work closely with the Head of Creative, Creative Leads and wider Marketing teams to bring structure to a fast-moving environment, anticipate pressure points and remove blockers