Creative Operations Manager

Treatwell; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the beauty and wellness space is seeking a Creative Operations Manager who can streamline workflows and enhance project delivery. You will lead creative initiatives while collaborating with teams and external partners, ensuring high-quality outputs across various media formats. This role requires a proactive individual with experience in creative operations, adept at managing multiple projects in a dynamic environment. Treatwell also offers competitive benefits including 28 days of holiday, monthly vouchers, and a supportive workplace culture.

Benefits

28-days holiday, plus bank holidays

Monthly £40 Treatwell vouchers

Mental health support through Plumm

Cycle to work scheme

High street discounts

Growth funds

Beneficial pension scheme

Enhanced parental pay & leave policy

Thursday drinks in the office

Qualifications

• 2+ years of experience in creative project management.
• Understanding of creative workflows across design, video, and copywriting.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Own the creative project flow across digital, social, print, and video.
• Manage workload distribution and identify resource challenges.
• Work closely with cross-functional teams to ensure asset performance.

Skills

Organisational skills

Communication skills

Problem-solving

Tools

Jira

Asana

Monday

Job description

At Treatwell, we believe that self-care should be effortless; and we’re on a mission to make booking beauty and wellness treatments as easy as ordering your morning flat white.

We’re looking for a sharp, solutions-focused Creative Operations Manager to keep our projects moving and our standards high. You’ll be the calm in the creative chaos; the one making sure our social posts, emails, and campaigns all land on time, on brand, and looking their best. If you’re obsessed with process, thrive in fast-paced environments, and know how to get the best out of creative teams, we want to hear from you.

You will be responsible for:

Owning the Creative Pipeline

Take charge of our creative project flow across digital, social, print and video. You’ll make sure everything’s tracked, prioritised, and cruising along smoothly to ensure we meet key deadlines

Resource Management

Stay on top of team capacity, manage workload distribution, and proactively identify solutions to potential resourcing challenges before they impact delivery

Nail the Briefs

Ensure our stakeholder briefs are clear & complete so our creative team can get straight to the creative

Keeping us organised

Ensure every creative project is managed and tracked correctly in our project management system and ensure all files are saved correctly within the Google Drive

Cross-functional collaboration

Work closely with cross-functional teams (brand, product, performance, and more) to make sure our creative assets perform & drive results

External partners and content

Be the key point of contact for our external creative studio partners (freelancers, printers, agencies) and manage external creative assets from content creators, influencers and other collaborators to ensure files are correctly delivered, organised and usage is clear for the business

Lead the Creative Huddle

Run our weekly status meetings and make sure everyone’s aligned, know what they are doing and ready to roll

Tools & processes

Finding the best ways of working and improving processes and tools with the team when needed and keeping up to date with AI solutions

• 2+ years of experience in creative project management, creative operations, or production management, ideally within a brand or agency setting.

• Understanding of creative workflows across design, video, copywriting, and digital.
• Experience using project management tools E.g Jira, Asana, Monday.
• Strong organisational, communication, and problem-solving skills.
• Ability to manage multiple projects in a fast-paced environment.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

• 28-days holiday, plus bank holidays
• Monthly £40 Treatwell vouchers so you can treat yourself too
• Mental health support through our partnership with Plumm
• Benefits platform offering cycle to work scheme, high street discounts and other perks
• Growth funds for you to develop and grow with your team
• A beneficial pension scheme and enhanced parental pay & leave policy
• A dynamic organisation with Thursday drinks in the office