Creative & E-commerce Coordinator role

University of the Arts London; Greater London; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Disability Confident Employer

Equal Opportunities Employer

Job summary

University of the Arts London is seeking a part-time Social Content Creator to join our studio in London. This role involves producing daily Instagram content, photographing and filming collections, and helping keep our website imagery fresh and coherent.

You will work closely with the team, manage product imagery in Shopify, and craft newsletters with Klaviyo. A strong visual eye, excellent written English, and organisational skills are essential.

Qualifications

• Strong visual eye with sensitivity to colour, imagery and composition.
• Previous experience in creative, social media or e-commerce roles.
• Confident using Shopify to upload products and update content.
• Practical experience using Klaviyo to build and schedule newsletters.
• Proficient with Adobe Photoshop, Illustrator and InDesign for social content.

Responsibilities

• Create and post daily Instagram content with eye for imagery, styling and colour.
• Help capture photographs and short videos of collections and studio life.
• Support website merchandising by arranging products and updating pages.
• Respond to customer enquiries and assist with product/order queries.
• Support PR activity, organise samples and track loans/returns.
• Help prepare for shoots and coordinate samples and styling.
• Contribute moodboards and creative ideas for launches and events.
• Create illustrations or hand-drawn elements for invitations and content.
• Provide practical day-to-day studio support.

Skills

Instagram content creation

Photography

Video editing

Brand aesthetics

Customer service

Organization

Tools

Shopify

Klaviyo

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Job description

Hours 30 hours 9-6pm

Location 124-128 Barlby road London W10 6BL

• Creating and posting daily Instagram content, with a considered eye for imagery, styling, colour and composition.
• Helping capture photographs and short videos of collections, studio life and the details behind our products.
• Supporting website merchandising: arranging products and collections, selecting imagery and keeping pages fresh, coherent and visually engaging.
• Responding thoughtfully to customer enquiries and assisting with product and order queries.
• Supporting PR activity, organising samples and tracking loans and returns.
• Helping prepare for shoots, including coordinating samples, styling and practical arrangements.
• Contributing visual research, moodboards and creative ideas for launches, events and seasonal projects.
• Creating illustrations or hand-drawn elements for invitations, social content and other brand materials, where your skills allow.
• Providing practical day-to-day support across the studio.

A strong aesthetic affinity with Caramel is central to this role. We are looking for someone curious and resourceful, with a sensitive visual eye and an enthusiasm for making beautiful content. Illustration skills would be a welcome advantage.

Skills and Experience Required

• A strong visual eye and a clear affinity with Caramel’s aesthetic, with sensitivity to colour, imagery, typography and composition.
• Previous experience in a creative, social media or e-commerce role, ideally within fashion or a design-led brand.
• Confident using Shopify to upload products, merchandise collections, manage imagery and update website content.
• Practical experience using Klaviyo to build, test and schedule newsletters, ensuring they display beautifully on desktop and mobile.
• Confident using Adobe Photoshop, Illustrator and InDesign to create social content, newsletters and website banners, with the ability to take work from brief through to completion.
• Experience creating Instagram posts, Stories and Reels, including photography, short videos and engaging captions that reflect the brand’s voice.
• Excellent written English and a warm, thoughtful approach to customer service.
• Strong organisational skills and attention to detail, with the confidence to manage priorities and work independently.
• A practical, flexible approach to supporting PR requests, samples, shoots and everyday studio needs.
• Illustration and hand-drawing skills would be a welcome advantage.

Disability Confident Employer

We can confirm that we are a Disability Confident Employer (Level 1-3) who can welcome a wide-range of disabled applicants within our level of training.

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.