Creative Director

Williams Lea; Greater London; On-site; GBP 39,000 - 53,000; Part time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Dental Insurance

Life Assurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea seeks a Creative Director to oversee the entire creative production output for our Creative Services studio in London. This role requires strong communication, a proactive approach with colleagues and clients, and close collaboration with the onsite Studio Manager.

Reporting to the Senior Account Manager, you will drive high quality creative work, lead a design team, and ensure brand and accessibility standards are met while managing multiple projects under pressure.

Qualifications

• Educated to a degree level in a relevant discipline.
• Strong communication skills and client relationship ability are essential.
• Experience leading a design team across print and digital.

Responsibilities

• Lead high quality creative production across print and digital channels.
• Build trusted stakeholder relationships and deliver client-focused creative solutions.
• Drive studio growth by identifying opportunities and developing a pipeline of work.
• Align output with brand strategy and communication priorities.
• Provide creative leadership and technical direction to ensure excellence.
• Manage complex projects from brief to delivery, ensuring on-time delivery.
• Coach and develop team members while maintaining quality and processes.
• Support studio governance and resource management.

Skills

Communication

Client management

Team leadership

Design leadership

Time management

Detail oriented

Stress resilience

Education

Design degree

Tools

Adobe Creative Suite

Job description

Creative Director

Salary: £46,000 per annum, plus company benefits

Location: London

Contract: Permanent, part time

Hours: 24hours per week

Shifts: Tuesday-Thursday. Flexibility is required.

Break: 30 mins

Work model: Full time onsite

Williams Lea seeks a Creative Director to join our team!

Williams Lea is the leading global provider of tech‑enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI‑embedded workflows, and a global delivery model into a tech‑enabled, seamless human expert‑in‑the‑loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

The Creative Director role entails overseeing the entire creative production output for our Creative Services studio.

This position requires strong communication skills, a professional demeanour, and someone willing to proactively support and engage with surrounding colleagues and clients. Collaborating with an onsite Studio Manager, responsible for the studio's operational aspects and direct management, the Creative Director is expected to offer assistance as needed.

Reporting into the Senior Account Manager who holds overall accountability for delivering all services provided to this client, this role is integral to the wider account management team for this client.

Key Responsibilities

• Lead the delivery of high quality creative production across print and digital channels.

• Build trusted stakeholder relationships and deliver strategic, client focused creative solutions.

• Drive business growth by identifying opportunities and developing a pipeline of studio work.

• Align creative output with organisational objectives, brand strategy, and communication priorities.

• Provide expert creative consultation, industry insight, and technical leadership to drive innovation and excellence.

• Manage complex projects from brief to delivery, ensuring quality, accessibility, brand compliance, and on‑time execution.

• Coach and develop team members while maintaining robust quality control and workflow processes.

• Support operational excellence through effective studio governance, resource management, and accurate recording of billable work.

Key Competencies:

• Excellent communication skills, articulate, personable and confident

• Enjoys working with and presenting to clients with excellent client relationship and management skills

• Experienced leading a team of designers and takes a collaborative, proactive approach to handling issues and supporting clients

• In depth knowledge and understanding of design and production across printed and digital disciplines

• Highly organised managing yours and others workloads, managing multiple projects effectively with a polite confident manner

• Calm and mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines

• Strong level of technical and integrated creative design knowledge

Qualifications

• Educated to a degree level in a relevant discipline, preferably with approximately 10+ years in the Design sector.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well‑being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro‑rata for part time roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle‑to‑work scheme

• Discounted gym memberships

• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).

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