Creative Community Hires & Events Lead

Somerset House; Greater London; Hybrid; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Eye tests and glasses contribution

Life insurance

Winter flu vaccination vouchers

Cycle to Work scheme

Job summary

Somerset House is seeking a Communities Hires and Events Manager to lead the resident hires and events service across its iconic London site. You will drive venue sales, manage bookings, and deliver high-quality events for a dynamic community of over 600 creative organisations.

You will lead a team, develop business plans, and collaborate across departments to enhance visibility and revenue. You will build partnerships, optimise pricing, and ensure seamless customer experiences from enquiry to

Qualifications

• Venue hire management within a workspace or creative community.
• Sales experience with financial targets.
• Demonstrable events management with clients or subcontractors.
• Building strong client relationships and meeting needs.
• Forecasting, managing P&Ls, and financial administration.
• Experience leading teams or working with project teams.
• Familiarity with EMS/CRM systems.

Responsibilities

• Strategic development of the resident hires and events service to align with organisational goals and market competitiveness.
• Manage full sales and booking lifecycle, acting as main contact for enquiries and converting leads.
• Oversee resident community events planning, delivery and on-site operations.
• Budget management, forecasting, analysis, and reporting; drive system improvements.
• Evaluate the service with regular reporting and identify opportunities for added value.

Skills

Venue hire management

Sales experience

Events management

Client relationship building

Budget forecasting & reporting

Team leadership

EMS/CRM experience

Tools

Event Management Systems (EMS)

Customer Relationship Management (CRM)

Job description

Somerset House is seeking a Communities Hires and Events Manager to lead the resident hires and events service across its iconic London site. You will drive venue sales, manage bookings, and deliver high-quality events for a dynamic community of over 600 creative organisations.

You will lead a team, develop business plans, and collaborate across departments to enhance visibility and revenue. You will build partnerships, optimise pricing, and ensure seamless customer experiences from enquiry to