CPQ Implementation Specialist

JR United Kingdom; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading B2B software firm is seeking a CPQ Implementation Specialist. This permanent role involves collaborating with project managers to lead implementation projects, provide customer mentoring, and ensure successful delivery specific to manufacturing needs. Ideal candidates will have experience in engineering or manufacturing and a strong focus on customer service.

Qualifications

• Experience in manufacturing or engineering organizations.
• Client-facing role skills required.
• Inquisitive and logical thinker.

Responsibilities

• Contribute to Professional Services team by providing customer support.
• Review and analyze customer business requirements and solutions.
• Lead implementation activities and workshops.

Skills

Customer Service

Analytical Thinking

Process Improvement

Job description

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At 3i People, we’re more than a staffing agency, we are career accelerators! Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. Here is one such permanent job opportunity for a CPQ Implementation Specialist with a leading B2B software major located in Essex, UK. Applications are accepted from candidates living in the UK.

Job Description

-As a CPQ Implementation Specialist, you will work with project managers and business analysts to deliver implementation projects. You will also provide mentoring sessions to customers and respond to their ad-hoc requests, offering subject matter expertise and guidance. The role involves managing multiple tasks, troubleshooting, and documenting solutions.

-Our customers are manufacturing companies, so daily activities include analysing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

-The successful candidate will have experience in manufacturing or engineering organizations in a client facing role. They will be inquisitive, a logical thinker, have an interest in process improvement, and how products are manufactured and sold.

Responsibilities

• Contribute to the Professional Services team by providing excellent customer service and support
• Review, analyse, and evaluate customer business requirements, product compatibility rules and solution objectives
• Participate in ongoing implementation team decisions and internal projects
• Lead implementation specific activities and workshops with new and existing customers
• Input issues and case data into customer-facing and internal issue tracking applications.