CPQ Implementation Specialist

JR United Kingdom; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in B2B software seeks a CPQ Implementation Specialist to deliver implementation projects and provide expert guidance to clients in the manufacturing sector. Successful candidates will help enhance customer satisfaction by analyzing requirements and leading workshops, ensuring solutions meet client objectives.

Qualifications

• Experience in manufacturing or engineering organizations in a client-facing role.
• Inquisitive and logical thinker with an interest in process improvement.

Responsibilities

• Provide excellent customer service and support.
• Analyze customer business requirements and solution objectives.
• Lead implementation-specific activities with customers.

Skills

Customer Service

Problem-solving

Process Improvement

Job description

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At 3i People, we’re more than a staffing agency, we are career accelerators! Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. Here is one such permanent job opportunity for a CPQ Implementation Specialist with a leading B2B software major located in Essex, UK. Applications are accepted from candidates living in the UK.

Job Description

- As a CPQ Implementation Specialist, you will work with project managers and business analysts to deliver implementation projects. You will also provide mentoring sessions to customers and respond to their ad-hoc requests, offering subject matter expertise and guidance. The role involves managing multiple tasks, troubleshooting, and documenting solutions.

- Our customers are manufacturing companies, so daily activities include analysing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

- The successful candidate will have experience in manufacturing or engineering organizations in a client-facing role. They will be inquisitive, a logical thinker, have an interest in process improvement, and understand how products are manufactured and sold.

Responsibilities

• Contribute to the Professional Services team by providing excellent customer service and support
• Review, analyse, and evaluate customer business requirements, product compatibility rules, and solution objectives
• Participate in ongoing implementation team decisions and internal projects
• Lead implementation-specific activities and workshops with new and existing customers
• Input issues and case data into customer-facing and internal issue tracking applications.