CPOT/26 - Car Park Operative

Belfast International; Belfast City District; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Belfast International Airport Ltd. is recruiting a Car Park Operative to join the Commercial / Car Parks team. You will report to the Car Park Manager and work 42 hours per week on a two-days-two-nights 12-hour shift pattern (7am-7pm and 7pm-7am).

You will provide excellent customer service, staff car park equipment, assist with driving duties including minibus driving for Park & Fly, manage cash securely, and help with audits and health and safety compliance.

Qualifications

• Customer-facing role experience preferred.
• Good awareness of safety procedures and regulations.

Responsibilities

• Provide high standard of customer service at all times, assist customers with queries and vehicle needs.
• Staff and operate car park equipment and perform duties to ensure efficient operation.
• Provide relief driving cover when required, including minibus driving for Park & Fly car parks.
• Handle cash securely and record transactions accurately.
• Maintain housekeeping in offices and car park areas and liaise with control centre/police as needed.
• Conduct car park audits and process customer pre-bookings; comply with health and safety regulations.

Skills

Customer service

Safety awareness

Job description

JOB TITLE: Car Park Operative
DEPARTMENT: Commercial / Car Parks
REPORTING TO: Car Park Manager
HOURS OF WORK: 42 hours per week on a 12-hour shift system of 2 days and 2 nights (7am-7pm and 7pm-7am)
Job Purpose:
Provide an efficient service to all Car Park customers in accordance with company policy and procedures and to offer excellent customer service at all times.
Main Duties:
Report to the Car Park Manager and support all aspects of the Car Park operation including the following:

• To maintain a high professional standard of customer services at all times, including customer queries, jump starting vehicles, providing directions, securing vehicles, etc.
• To staff and operate the car park equipment and undertake all duties in the car park, after full training, to ensure the efficient operation of the business.
• Provide relief driving cover and support as required to the driving operations of the car parks, for example, minibus driving for the Park & Fly car parks. This will include fulfilling any driving related training as provided by the Company, e.g. Category D1 licence, CPC training etc.
• Ensure all cash handled is conducted in an efficient and secure manner and register any cash received i.e. (cash, cheques, credit transfers) onto the car park recording system.
• To maintain excellent housekeeping practices within the offices and car park areas such as litter collection.
• Liaising with BIA Control Centre/airport Police e.g. regarding, reporting of incidents, accidents, conditions of road surfaces, etc, which may require recording for audit trail purposes.
• To conduct car park audits as per the Car Park auditing programme, including daily inspection of company vehicles.
• Process customer pre-bookings and respond any queries in an efficient and timely manner.
• Ensure that all Statutory and Company regulations regarding health and safety, fire and security are followed to protect airport users, staff members and the business interests of the Company.
• Respond/assist to any emergency appropriately, and participate in any Emergency Exercise, as detailed in the Emergency Orders within the aerodrome manual.
• Understand the company vision and pro-actively engage in its values: Integrity, Inclusiveness, Leadership, Teamwork, Safety & Security, Communication and Positivity, through the Performance and Development Programme.
• The above duties are not exhaustive and the Company may require you from time to time to undertake any reasonable tasks with your capacity.

• To maintain a high professional standard of customer services at all times, including customer queries, jump starting vehicles, providing directions, securing vehicles, etc.
• To staff and operate the car park equipment and undertake all duties in the car park, after full training, to ensure the efficient operation of the business.
• Provide relief driving cover and support as required to the driving operations of the car parks, for example, minibus driving for the Park & Fly car parks. This will include fulfilling any driving related training as provided by the Company, e.g. Category D1 licence, CPC training etc.
• Ensure all cash handled is conducted in an efficient and secure manner and register any cash received i.e. (cash, cheques, credit transfers) onto the car park recording system.
• To maintain excellent housekeeping practices within the offices and car park areas such as litter collection.
• Liaising with BIA Control Centre/airport Police e.g. regarding, reporting of incidents, accidents, conditions of road surfaces, etc, which may require recording for audit trail purposes.
• To conduct car park audits as per the Car Park auditing programme, including daily inspection of company vehicles.
• Process customer pre-bookings and respond any queries in an efficient and timely manner.
• Ensure that all Statutory and Company regulations regarding health and safety, fire and security are followed to protect airport users, staff members and the business interests of the Company.
• Respond/assist to any emergency appropriately, and participate in any Emergency Exercise, as detailed in the Emergency Orders within the aerodrome manual.
• Understand the company vision and pro-actively engage in its values: Integrity, Inclusiveness, Leadership, Teamwork, Safety & Security, Communication and Positivity, through the Performance and Development Programme.
• The above duties are not exhaustive and the Company may require you from time to time to undertake any reasonable tasks with your capacity.

JOB TITLE: Car Park Operative
DEPARTMENT: Commercial / Car Parks
REPORTING TO: Car Park Manager
HOURS OF WORK: 42 hours per week on a 12-hour shift system of 2 days and 2 nights (7am-7pm and 7pm-7am)
Job Purpose:
Provide an efficient service to all Car Park customers in accordance with company policy and procedures and to offer excellent customer service at all times.
Main Duties:
Report to the Car Park Manager and support all aspects of the Car Park operation including the following:

• To maintain a high professional standard of customer services at all times, including customer queries, jump starting vehicles, providing directions, securing vehicles, etc.
• To staff and operate the car park equipment and undertake all duties in the car park, after full training, to ensure the efficient operation of the business.
• Provide relief driving cover and support as required to the driving operations of the car parks, for example, minibus driving for the Park & Fly car parks. This will include fulfilling any driving related training as provided by the Company, e.g. Category D1 licence, CPC training etc.
• Ensure all cash handled is conducted in an efficient and secure manner and register any cash received i.e. (cash, cheques, credit transfers) onto the car park recording system.
• To maintain excellent housekeeping practices within the offices and car park areas such as litter collection.
• Liaising with BIA Control Centre/airport Police e.g. regarding, reporting of incidents, accidents, conditions of road surfaces, etc, which may require recording for audit trail purposes.
• To conduct car park audits as per the Car Park auditing programme, including daily inspection of company vehicles.
• Process customer pre-bookings and respond any queries in an efficient and timely manner.
• Ensure that all Statutory and Company regulations regarding health and safety, fire and security are followed to protect airport users, staff members and the business interests of the Company.
• Respond/assist to any emergency appropriately, and participate in any Emergency Exercise, as detailed in the Emergency Orders within the aerodrome manual.
• Understand the company vision and pro-actively engage in its values: Integrity, Inclusiveness, Leadership, Teamwork, Safety & Security, Communication and Positivity, through the Performance and Development Programme.
• The above duties are not exhaustive and the Company may require you from time to time to undertake any reasonable tasks with your capacity.

Please refer to the jobdescripton and person specification for full details of the job duties and essential/desirablecriteria.

Should the standard of applicants be higher than anticipated, the Company reserves the right to enhance the short-listing criteria above that stated in this advertisement.

Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.

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