Court Witness Service Team Lead

Victim Support; Cambridge; Remote; GBP 19,000 - 30,000; Part time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Enhanced Pension Plan

Enhanced Allowances

Wellbeing Support

Job summary

Victim Support is seeking a committed Team Leader to coordinate and maintain support for witnesses in the Cambridge Crown and Magistrates court environment. This temporary maternity cover role is 32.5 hours per week, offering a proactive chance to lead volunteers and staff delivering compassionate, timely support throughout the justice journey.

You will oversee daily allocations, manage rotas, and ensure accurate data entry and KPI monitoring, while promoting a trauma-informed, inclusive

Qualifications

• Understanding of the criminal justice system and how witnesses are supported.
• Experience delivering services in demanding environments with focus on customer experience.
• Ability to guide, support, or manage staff or service users.

Responsibilities

• Lead the Witness Service within the court to ensure high-quality, safe support for witnesses.
• Line-manage Deputy Team Leader and volunteers, including recruitment and development.
• Oversee case allocations, referrals, and timely assessments for witnesses.
• Ensure accurate data entry, audits, and KPI monitoring across the service.

Skills

Criminal justice system

Customer service

Crisis management

Communication skills

Analytical skills

Tools

Microsoft Office

Case management systems

Job description

Victim Support is seeking a committed Team Leader to coordinate and maintain support for witnesses in the Cambridge Crown and Magistrates court environment. This temporary maternity cover role is 32.5 hours per week, offering a proactive chance to lead volunteers and staff delivering compassionate, timely support throughout the justice journey.

You will oversee daily allocations, manage rotas, and ensure accurate data entry and KPI monitoring, while promoting a trauma-informed, inclusive