Court Usher – Band F

Virtual Bridges; Gloucester; On-site; Full time

Job summary

A public sector client in Gloucester is seeking a temporary Court Usher to support courtroom operations. This full-time role involves setting up courtrooms, managing schedules, and assisting court users. Ideal candidates will have strong customer service skills and be comfortable interacting with diverse individuals.

Qualifications

• Strong face-to-face customer service experience is desirable.

Responsibilities

• Setting up courtrooms with necessary supplies.
• Ensuring correct scheduling of courtrooms.
• Collating court files and papers.

Skills

Customer Service

Job description

Our client, HM Courts & Tribunals Service (HMCTS), is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

About HMCTS

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all those who call on it, when they call on it. From vulnerable individuals to families in crisis, claimants, and commercial businesses, HMCTS has a responsibility to administer an accessible and efficient justice system.

Job Details

Our public sector client, based in Gloucester Town Centre, is recruiting for a Court Usher (Band F) to join their team as a temporary employee. This role is currently temporary with a good chance of extension. It is a full-time position, 37 hours per week, Monday to Friday, with working hours around 8am - 4pm or 9am - 5pm, depending on business needs. The pay rate is £12.21 per hour, paid weekly.

Work Environment

This role is fully onsite with no hybrid or remote working options.

Responsibilities

1. Setting up courtrooms (water, pads, pens, etc.)
2. Ensuring correct scheduling of courtrooms
3. Collating court files and papers
4. Providing directions to courtrooms
5. Recording outcomes
6. Data entry

Candidate Requirements

Strong face-to-face customer service experience is desirable. The role involves interacting with people from all walks of life.

Additional Information

The successful candidate will be subject to an enhanced DBS check, which is free of charge.

Support for Military and Disability Candidates

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader with Gold Award status from the Defence Employer Recognition Scheme, Brook Street offers guaranteed interviews to eligible candidates. If you identify as disabled, a veteran, or a military spouse/partner and meet the essential criteria, please contact us via the Brook Street website to register your interest. We prioritize candidates from these groups when there is a high volume of applicants.