Public Service Operations Advisor (Hybrid)

Ministry of Justice; Salford; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible Working

Hybrid Working

Part-time options

Job summary

Ministry of Justice – HM Courts & Tribunals Service (National Service) seeks Operational Support Officers in Salford to provide excellent telephone and administrative support to court users. A structured training programme accompanies a flexible approach to building the required skills.

You will contribute to service targets, handle inbound calls, and update digital records while delivering empathetic, high‑quality customer service as part of a team.

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication and organisational skills; able to communicate confidently in person, over the phone, digitally and in writing.
• Resilient and empathetic when dealing with sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Responsibilities

• Taking inbound calls from the public and legal representatives and returning calls as required.
• Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
• Delivering a high standard of customer service, responding to enquiries with empathy and understanding, especially under stress.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Skills

Customer service

Digital skills

Communication

Attention to detail

Empathy

Teamwork

Job description

Ministry of Justice – HM Courts & Tribunals Service (National Service) seeks Operational Support Officers in Salford to provide excellent telephone and administrative support to court users. A structured training programme accompanies a flexible approach to building the required skills.

You will contribute to service targets, handle inbound calls, and update digital records while delivering empathetic, high‑quality customer service as part of a team.