Court Registry Officer

Ministry of Justice (New Zealand); Canterbury; On-site; NZD 59,000 - 81,000; Full time

Job summary

An established industry player is seeking a Court Registry Officer to join their team. This role involves facilitating court operations, providing outstanding customer service, and managing case files. Ideal candidates will demonstrate resilience and adaptability in a dynamic environment, with a focus on detail and strong decision-making skills. The organization values diversity and offers a supportive workplace with ample opportunities for career development. Join a team dedicated to ensuring a fair and safe community while gaining valuable experience in the justice sector.

Benefits

4.4 weeks holiday leave

Access to inclusive networks

Qualifications

• Strong customer service skills and quality decision-making.
• Ability to adapt to a dynamic work environment.

Responsibilities

• Facilitate smooth court operations and manage jurors.
• Handle customer queries via face-to-face, phone, or email.
• Ensure case files are accurate and up to date.

Skills

Customer Service

Detail-oriented

Multi-tasking

Resilience

Problem-solving

Job description

As a Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders, including defendants, witnesses, family members, Oranga Tamariki, Lawyers, and Police Officers. You will be able to communicate confidently with Judges within the courtroom and their chambers, as well as other members of the judiciary.

Your primary responsibilities will include:

• Court Taking– You will help facilitate the smooth operation of the Court, including introducing Judges (in English and Te Reo Māori), working closely with them in the Courtroom and Chambers, managing jurors, and general administration of the Court.
• Customer Service – All courts have an onsite customer service area or hub that customers can access for any court-related matter. You will work to answer customer queries via face-to-face, phone, or email interactions.
• Case Management– This involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.

You will be able to demonstrate strong customer service skills, quality decision-making, be solutions-focused and have the personal confidence and resilience to adapt to a dynamic work environment.

To be successful, you will need to be:

• Detail-orientated and observant –the court has many different processes, and case information needs to be accurate.
• Self-aware –our participants are unique, and you will be confident working, individually and as a team, across various situations.
• Able to multi-task –some of our processes are repetitive, so you will be able to manage conflicting priorities and move from one task to another quickly.
• Willing to learn – legislation and court processes are always changing, and you can adapt and maintain knowledge capital.
• Resilient –As a Court Registry Officer, you might work on sensitive cases, sometimes at high volume.

Even if your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

The remuneration band for this role is $59,729 to $80,794 – the appointing salary will be based on skills and experience.

Tono mai/How to Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here and complete an online application form by attaching your CV and cover letter.

Applications close on 9 May 2025; however, we will review CVs as they come in and invite successful candidates to interview before the close date.