Court PCO: Flexible Shifts & Progression

Serco; Southampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holidays: 20 days + bank holidays

Pension: up to 6%

Training & development: induction + in

Health & wellbeing: EAP and mental‑m‑

Discounts across retailers

Job summary

Serco is recruiting a Prisoner Custody Officer to join the Prisoner Escort Custody Services at Southampton. You will support detainee welfare and safety during court proceedings and work as part of a team to ensure secure operations.

The role includes full training (5½ weeks) and potential for progression, with a shift pattern across days and extended hours as needed. A strong emphasis on confidentiality and professional conduct underpins every duty.

Qualifications

• Full UK driving licence (B/B1) desirable.
• Fitness for physical demands of the role.
• Strong written and verbal communication.
• Ability to stay calm and make decisions under pressure.
• Confidentiality and integrity are essential.
• Follow processes accurately and work in a team.

Responsibilities

• Escort detainees within the court, including to courtrooms, cells, and facilities.
• Supervise detainees during hearings to maintain safety and security.
• Maintain confidentiality in sensitive situations.
• Support detainee welfare, including access to food, drink and wellbeing checks.
• Monitor behaviour and respond to incidents or risks.
• Conduct searches to maintain a secure environment.
• Complete accurate records and documentation.
• Work closely with court staff and partners to ensure smooth operations.

Skills

Full UK driving licence

Communication skills

Calm under pressure

Teamwork

Confidentiality

Job description

Serco is recruiting a Prisoner Custody Officer to join the Prisoner Escort Custody Services at Southampton. You will support detainee welfare and safety during court proceedings and work as part of a team to ensure secure operations.

The role includes full training (5½ weeks) and potential for progression, with a shift pattern across days and extended hours as needed. A strong emphasis on confidentiality and professional conduct underpins every duty.