Court Operations & Customer Support Officer

Ministry of Justice; Wolverhampton; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension

Training opportunities

Hybrid working

Flexible working policy

Job summary

Ministry of Justice is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. The role involves working as part of a team in a hybrid office/court environment, progressing cases through the system and supporting court proceedings.

You will be adaptable, multi-task effectively, and perform duties in both office-based and court settings, with regular contact with court users and possibly the

Qualifications

• Strong customer service in a service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication in person, on the phone, digitally and in writing.
• Resilient and empathetic when dealing with sensitive information.
• A team player able to collaborate and deliver HMCTS objectives.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings including handling sensitive information.
• Create and update records digitally and interpret information on court files.
• Communicate with the public, judiciary, and other court users and agencies.
• Support smooth running of court proceedings and ensure court runs efficiently.
• Act as first point of contact for court users when required.

Skills

Customer service

Digital skills

Administrative skills

Communication

Organisational skills

Resilience

Empathy

Team player

Job description

Ministry of Justice is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. The role involves working as part of a team in a hybrid office/court environment, progressing cases through the system and supporting court proceedings.

You will be adaptable, multi-task effectively, and perform duties in both office-based and court settings, with regular contact with court users and possibly the