Court Operations & Customer Support Officer

Ministry of Justice; Preston; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Ministry of Justice is seeking an Operational Support Officer to provide essential customer service and administrative support to court and tribunal users, judiciary and management. The role is based at Preston Magistrates’ Court, with full-time hours (37 per week) and occasional weekend work in line with court requirements.

You will handle case preparation, record-keeping and communications across multiple channels, contributing to efficient court operations.

Qualifications

• Strong customer service skills in a public-facing environment.
• Good digital and administrative skills with high attention to detail.
• Effective communication and organisational abilities across in person, phone and written channels.
• Resilient and empathetic when handling sensitive information and situations.
• Team player capable of flexible, collaborative working to deliver HMCTS objectives.

Responsibilities

• Prepare papers and files for court, tribunals and meetings, including handling sensitive information.
• Create and update records digitally and interpret information for court files.
• Communicate with the public, judiciary, and other agencies to support proceedings.
• Support smooth court proceedings and prepare rooms for hearings and meetings.
• Be the first point of contact for court users when required.

Job description

Ministry of Justice is seeking an Operational Support Officer to provide essential customer service and administrative support to court and tribunal users, judiciary and management. The role is based at Preston Magistrates’ Court, with full-time hours (37 per week) and occasional weekend work in line with court requirements.

You will handle case preparation, record-keeping and communications across multiple channels, contributing to efficient court operations.