Course Information and School Engagement Assistant

Midkent; Maidstone, Gillingham; On-site; GBP 26,000 - 30,000; Part time

Job summary

MidKent College is seeking a Course Information and School Engagement Assistant to support prospective students and influencers with accurate information about courses and admissions.

You will promote the college’s course offer by engaging with schools, delivering presentations and assemblies, and representing the college at events to raise awareness of progression opportunities. This role is 27 hours per week, permanent, based at Cross College (Maidstone & Gillingham).

Responsibilities

• Respond to enquiries and information requests from prospective students and their influencers through telephone, email and webchat, providing accurate information and appropriate signposting.
• Maintain up-to-date knowledge of the College's course offer, entry requirements, facilities, admissions processes and student opportunities, working with curriculum and support teams to ensure information provided is accurate and current.
• Build and maintain relationships with relevant school contacts, including careers leaders and teaching staff, proactively sharing information about the College's courses, events and progression opportunities.
• Identify and support opportunities to promote the College's offer within schools, including responding to requests for College representation at school events, arranging attendance at careers fairs and information events, and contributing to engagement activities with priority schools.
• Represent the College at school visits and external events, engaging with prospective students and school staff to promote the College's offer and answer questions about studying at the College.
• Prepare and deliver presentations, including school assemblies where appropriate, to raise awareness of the College's courses, facilities and progression opportunities.
• Support the triage of complaints in line with college policy and ensure enquiries are directed to the appropriate team where necessary.
• Contribute to the wider work of the Marketing team, including supporting College open events, recruitment activities and other promotional events, and undertaking other duties commensurate with the post.
• Comply with College policies and procedures, including those relating to safeguarding, health and safety, data protection, equality and confidentiality.
• Undertake mandatory training and continuing professional development, taking responsibility for personal learning and development in line with the requirements of the role.
• Travel between College sites and undertake evening or weekend work as required to meet the needs of the service.

Job description

Course Information and School Engagement Assistant

Application Deadline: 27 November 2026

Department: Marketing

Employment Type: Permanent - Part Time

Location: Cross College (Maidstone & Gillingham)

Compensation: £25,878 - £29,729 / year

Description

Support the College by providing excellent customer service to prospective students and their influencers, ensuring they have access to accurate and relevant information about studying at the College.

Support the promotion of the College's course offer through proactive engagement with schools, including communication with school contacts, attendance at careers fairs and other events, and delivery of presentations and assemblies. Help raise awareness of the opportunities available at the College and strengthen relationships with schools to support student recruitment.

Support swift handling of concerns raised with the College through triage of complaints and fulfilment of the complaints procedure.

This role is for 27 hours a week, therefore salary will be pro rated.

Main Responsibilities and Duties:

1. 1. Respond to enquiries and information requests from prospective students and their influencers through a range of channels, including telephone, email and webchat, providing accurate information and appropriate signposting.
2. 2. Maintain up-to-date knowledge of the College's course offer, entry requirements, facilities, admissions processes and student opportunities, working with curriculum and support teams to ensure information provided is accurate and current.
3. 3. Build and maintain relationships with relevant school contacts, including careers leaders and teaching staff, proactively sharing information about the College's courses, events and progression opportunities.
4. 4. Identify and support opportunities to promote the College's offer within schools, including responding to requests for College representation at school events, arranging attendance at careers fairs and information events, and contributing to engagement activities with priority schools.
5. 5. Represent the College at school visits and external events, engaging with prospective students and school staff to promote the College's offer and answer questions about studying at the College.
6. 6. Prepare and deliver presentations, including school assemblies where appropriate, to raise awareness of the College's courses, facilities and progression opportunities.
7. 7. Support the triage of complaints in line with college policy and ensure enquiries are directed to the appropriate team where necessary.
8. 8. Contribute to the wider work of the Marketing team, including supporting College open events, recruitment activities and other promotional events, and undertaking other duties commensurate with the post.
9. 9. Comply with College policies and procedures, including those relating to safeguarding, health and safety, data protection, equality and confidentiality.
10. 10. Undertake mandatory training and continuing professional development, taking responsibility for personal learning and development in line with the requirements of the role.
11. 11. Travel between College sites and undertake evening or weekend work as required to meet the needs of the service.

Application Requirements

To ensure compliance with safeguarding guidelines, all applicants must complete the application form in full. This includes providing:

• A full employment history from the time you left full-time education, with details of any gaps in employment explained.
• Information on all relevant education and qualifications.

Please note, incomplete applications will not be considered. Your co-operation helps us maintain the highest standards of safety and care for children and young people.

Benefits

Click here to view MidKent College benefits.