County Business Manager - Gloucestershire

SOUTH WESTERN AMBULANCE SERVICE; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An NHS Ambulance Trust in Gloucester is seeking a County Business Manager to oversee administrative staff and coordinate functions across the Trust. The role involves providing leadership, support, and ensuring the wellbeing of staff while managing patient experience investigations. Candidates should have experience in line management and administration. This is a fixed term position covering maternity leave.

Benefits

Competitive NHS salary

Generous pension scheme

Career and salary progression

Free parking across Trust sites

Cycle-to-work scheme

Qualifications

• Experience in line management and providing staff support.
• Knowledge of administrative processes and workload planning.
• Familiarity with incident reporting and patient feedback systems.

Responsibilities

• Manage and support administrative staff, ensuring their wellbeing.
• Provide expertise and guidance to senior managers.
• Coordinate patient experience and feedback investigations.

Job description

Overview

This is a key role within the operations structure reporting directly to the Head of Operations and managing the "Administration line" for Gloucestershire County. The County Business Manager provides leadership to administrative staff, provides direct support to senior operational staff and provides a primary point of contact for staff working in other Directorates. The County Business Manager will act as the link between administrative functions at a County level and Trust HQ. The post includes line management, direction, welfare and support, including career conversations, staff health and wellbeing, and all aspects of line management.

Responsibilities

• Provide line management, direction, welfare and support to administrative staff; conduct career conversations and support staff health and wellbeing.
• Provide administrative expertise and guidance to senior managers, including workload planning, forecasting and assisting Operations Officers in day-to-day management (especially when they are acting as Lead Operations Officers in the County Hub/Office).
• Coordinate the completion of patient experience investigations and feedback as required; provide incident reporting assurance reports to the Head of Operations; oversee administrative support for investigations and complaints.
• Lead on monitoring, reporting and chasing outstanding career conversations; monitor booked appraisals to ensure the County is proactive; work closely with HR to maintain an accurate database for reporting purposes.
• NHs employees should ideally secure manager's agreement for a secondment arrangement prior to applying. This vacancy is advertised on a fixed term/secondment basis to cover maternity leave and will end when the substantive postholder returns; you will be eligible to apply for other vacancies within the Trust.

Working for us

We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We are committed to providing the best possible care for all our patients, reflected in our five-year strategy with patient care at its core. We employ over 6,000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and want to make a real difference to people's lives, we would love to hear from you. We will equip you with the skills, resources and development you need to thrive in your role, with opportunities to progress to roles at a higher pay grade and continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to discounts from various organisations across the UK