Counter Sales/Service Advisor - Supply Chain Services

IBMG; St. Austell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Programme

Job summary

RGB Building Supplies - Southwest is seeking a customer-focused Counter Sales & Service Advisor to support the delivery of our Supply Chain Services (SCS) proposition. You’ll provide exceptional service to customers and operatives, enabling quick, accurate access to materials through counter service, click & collect and SmartStore while ensuring stock accuracy and compliance.

You’ll work with warehouse, branch and supplier teams, maintaining records and supporting stock checks and service

Qualifications

• Customer service or counter sales experience within merchanting/building materials or similar environment.
• Product knowledge of building materials, plumbing, heating or electrical products is advantageous.
• Experience using ordering, stock control or point-of-sale systems.
• Strong communication, administration and problem-solving skills.
• A customer-focused approach with excellent attention to detail.

Responsibilities

• Support customers with material requirements and product enquiries
• Process collections, orders, returns and urgent requests accurately
• Champion SCS solutions, including SmartStore where applicable
• Communicate stock availability, lead times and order updates
• Identify and source special or non-core product requirements
• Maintain accurate transaction records and audit trails
• Support stock checks, replenishment and service improvements
• Work closely with warehouse, branch and supplier teams
• Follow all health, safety and compliance procedures

Skills

Customer service

Counter sales

Product knowledge

Communication skills

Attention to detail

Tools

POS systems

Stock control software

Ordering software

Job description

Counter Sales/Service Advisor - Supply Chain Services

RGB Building Supplies - Southwest
Monday to Friday | 7:30am - 5:00pm

About RGB

Founded in 1850, RGB is one of the Southwest's most established builders' merchants. As part of the Independent Builders Merchants Group (IBMG), RGB combines local expertise with national strength.

The Role

We're looking for a customer-focused Counter Sales & Service Advisor to support the delivery of our Supply Chain Services (SCS) proposition.

You’ll provide exceptional service to customers and operatives, ensuring quick, accurate access to materials through a range of service solutions including counter service, click & collect and SmartStore, while maintaining stock accuracy, compliance and operational efficiency.

Key Responsibilities

• Support customers with material requirements and product enquiries
• Process collections, orders, returns and urgent requests accurately
• Champion SCS solutions, including SmartStore where applicable
• Communicate stock availability, lead times and order updates
• Identify and source special or non-core product requirements
• Maintain accurate transaction records and audit trails
• Support stock checks, replenishment and service improvements
• Work closely with warehouse, branch and supplier teams
• Follow all health, safety and compliance procedures

What We're Looking For

• Customer service or counter sales experience within merchanting, building materials, repairs, stores or a similar environment
• Product knowledge of building materials, plumbing, heating or electrical products is advantageous
• Experience using ordering, stock control or point-of-sale systems
• Strong communication, administration and problem-solving skills
• A customer-focused approach with excellent attention to detail

Why Join RGB?

• Employee Assistance Programme

RGB Building Supplies is committed to creating an inclusive workplace and welcomes applications from all backgrounds.

Counter Sales/Service Advisor - Supply Chain Services