Counter Sales & Service Advisor – SCS & Click & Collect

Independent Builders Merchant Group; St. Austell; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Programme

Descripción de la vacante

RGB Building Supplies - Southwest is seeking a customer-focused Counter Sales & Service Advisor to support the delivery of our Supply Chain Services (SCS) proposition. You’ll provide exceptional service to customers and operatives, enabling quick, accurate access to materials through counter service, click & collect and SmartStore while ensuring stock accuracy and compliance.

You’ll work with warehouse, branch and supplier teams, maintaining records and supporting stock checks and service

Formación

• Customer service or counter sales experience within merchanting/building materials or similar environment.
• Product knowledge of building materials, plumbing, heating or electrical products is advantageous.
• Experience using ordering, stock control or point-of-sale systems.
• Strong communication, administration and problem-solving skills.
• A customer-focused approach with excellent attention to detail.

Responsabilidades

• Support customers with material requirements and product enquiries
• Process collections, orders, returns and urgent requests accurately
• Champion SCS solutions, including SmartStore where applicable
• Communicate stock availability, lead times and order updates
• Identify and source special or non-core product requirements
• Maintain accurate transaction records and audit trails
• Support stock checks, replenishment and service improvements
• Work closely with warehouse, branch and supplier teams
• Follow all health, safety and compliance procedures

Conocimientos

Customer service

Counter sales

Product knowledge

Communication skills

Attention to detail

Herramientas

POS systems

Stock control software

Ordering software

Descripción del empleo

RGB Building Supplies - Southwest is seeking a customer-focused Counter Sales & Service Advisor to support the delivery of our Supply Chain Services (SCS) proposition. You’ll provide exceptional service to customers and operatives, enabling quick, accurate access to materials through counter service, click & collect and SmartStore while ensuring stock accuracy and compliance.

You’ll work with warehouse, branch and supplier teams, maintaining records and supporting stock checks and service