Counter Sales Assistant

BSS LSE Region; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonus potential

Pension scheme

Employee discounts

Sociable day hours

Health & wellbeing support

ShareSave

Job summary

BSS LSE Region is seeking a Counter Sales Assistant to join our busy branch sales team in Peterborough. You will focus on building relationships with regular customers, handling inquiries, and coordinating orders to ensure smooth delivery from start to finish.

This role emphasizes phone and email communication, with some face-to-face customer service at the trade counter. A proactive, organized mindset and good numeracy are essential for success.

Qualifications

• Experience in a phone-based sales or customer service role.
• Ability to build trust with a diverse range of people.
• Strong organisational skills with inbox and phone management.
• Good numerical and computer skills for processing orders.

Responsibilities

• Relationship Builder: develop friendly, professional rapport with regular customers over phone and email.
• Sales Specialist: handle customer enquiries, upsell solutions to meet project needs.
• Order Champion: coordinate with branch team and suppliers to ensure on-time, error-free delivery.
• Face of the Branch: participate in face-to-face customer service on the trade counter.
• Safety First: uphold a safety culture in all aspects of the role.

Job description

Working Hours: Monday to Friday,

We are BSS. With over 110 years of heritage, we are the UK's leading distributor of heating, pipeline, process, and mechanical services equipment. As a proud part of Travis Perkins plc., the UK's largest distributor of building materials, we provide an unrivalled service from over 1,400 branches across the Group. We combine technical expertise with a nationwide reach to ensure our customers get the products they need, with the smile they deserve. Get to know us at https://www.bssindustrial.co.uk/about-us

What's it like to be a Counter Sales Assistant?

In this role, you'll be at the heart of our Branch Sales Team. This is a fast-paced, relationship-driven position where your goal is to maximise every opportunity and help us expand our customer base. You aren't just taking orders; you are building the partnerships that keep our industry moving.

• Relationship Builder: Most of our customers are regulars. You'll develop friendly, professional rapport over the phone and via email to ensure they keep coming back to us.
• Sales Specialist: You'll handle customer enquiries with speed and accuracy, identifying new accounts and proactively upselling smart solutions to meet their project needs.
• Order Champion: You'll coordinate with the wider branch team and our suppliers to ensure every transaction is smooth from start to finish - making sure orders are delivered on time and in full.
• Face of the Branch: While your primary focus is phone and email, you'll also be involved in face-to-face customer service on our busy trade counter.
• Safety First: You'll champion our non-negotiable safety culture across every element of the role. Safety first, always.

Do you have what it takes?

• You're a Communicator: You have experience in a phone-based sales or customer service role and know how to build trust with a diverse range of people.
• You're Organised: You can manage a busy inbox and a ringing phone while maintaining sharp attention to detail.
• You're Tech-Savvy: You have good numerical and computer skills, essential for processing orders accurately and navigating our systems.
• You're an Energetic Team Player: You're focused on hitting goals and eager to contribute to the branch's success.
• You're Proactive: You don't just wait for the phone to ring - you look for ways to develop new business and support your colleagues.

What's in it for you?

• Make your job a journey - Huge opportunities for career growth, including leadership training and development programmes across the Travis Perkins Group.
• Competitive salary - With bonus earning potential! We achieve together, so we earn together too.
• Enhanced pension scheme - Prepare for your future with matched contributions up to 10% (Conditions apply).
• Group-wide discounts - 20% off at Toolstation, Travis Perkins, and wider savings across the group.
• Sociable hours - Protect your "me time" with sociable daytime hours and no evenings.
• Fit for success - Health & Wellbeing support, including DigiCare, Cycle to Work, and our Wellbeing Centre.
• ShareSave - Own a piece of our collective success by investing in group shares.

What about our culture?

Every day, we work together, giving our best to be the best. By sharing our knowledge, we create an unrivalled customer experience. We're driven to remain a truly inclusive employer where you can thrive as your authentic self.

You be you, it makes us, us.

We reserve the right to cancel or close this vacancy without notice or reason, and prior to the expiry date.

Building better communities

Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.

Who we are