Counter Manager Selfridges

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Counter Manager, where your passion for wellbeing and customer service will create an exceptional experience. This role focuses on managing a retail counter, driving sales, and leading a team dedicated to inspiring wellbeing in the community. With a strong commitment to employee wellbeing, the company offers unique benefits, including time off for your birthday and opportunities for personal growth. If you thrive in a collaborative environment and are eager to make a positive impact, this position is an exciting opportunity to contribute to a meaningful mission.

Benefits

Time off on your birthday

Flexible working hours

Wellbeing days

Monthly product allowance

Staff discount

Healthcare coverage

Mental Health Support

Volunteering time off

Qualifications

• Minimum 2 years of experience managing a counter or store.
• Retail experience in a health/beauty environment is preferred.

Responsibilities

• Manage daily operations of the counter in a department store.
• Drive sales and achieve KPIs while providing excellent customer experience.
• Recruit and develop a team focused on training and wellbeing.

Skills

Customer Service

Team Leadership

Attention to Detail

Collaboration

Sales Management

Education

Retail Management Experience

Job description

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As an experienced Counter Manager, you will have a passion for wellbeing and customer service that creates an exceptional inviting customer experience on your counter. This Counter Manager position is for 30 hours a week, 4 days a week.

Your counter is one of our many wellbeing hubs across the UK and Ireland, playing a vital part in the retail side of NEOM.

Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights and travel to other counters may be required.

At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business that is leading the way in Wellbeing, look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave, and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you, apply below!

What You Will Do

• Responsible for the day-to-day running of one of our Counters in a department store setting.
• Drive forward sales, KPIs, and company objectives.
• Complete targets, rotas, and weekly reports.
• Organise and support in-store and field events to promote NEOM as a brand whilst working with partnering businesses.
• Recruit, develop, and mentor a team with a focus on training and education.
• Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing.
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity through in-store events and/or brand partnerships.
• Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your store's local community, and ensuring an inclusive environment.

Requirements

What We Would Love

• 2 years minimum experience managing a Counter or Store.
• Retail experience within a health/beauty environment.
• A passion for wellbeing.
• A love of customer service and the ability to inspire your colleagues.
• Meticulous attention to detail.
• Someone who thrives in a collaborative and supportive team.
• Positive energy that will inspire others.

Employee Benefits

• BIRTHDAY TREAT - Time off on your birthday.
• FLEXI TIME - Work in a way that fits around you.
• WELLBEING TIME – Take time off to recharge and reset.
• NEOM GOODIES - A free NEOM product each month plus staff discount for you to enjoy.
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.

Apply Now

Click to apply now, with your CV and covering note, telling us all about you and what you feel you can bring to NEOM!