Counter Manager - Birmingham

BENEFIT COSMETICS; Birmingham; On-site; Confidential; Part time

Benefits offered by this job

Product discount

Staff sales

Training provided

Competitive commission

Job summary

Benefit Cosmetics is seeking a Part-time Counter Manager to lead a Brow and Beauty Experts team at Boots Birmingham. You will drive sales, deliver exceptional customer experiences, and manage daily operations at the counter.

The role requires 2–4 years in customer service in retail or hospitality, plus at least 6 months of management experience. You will coordinate events, manage stock, and uphold brand presentation and hygiene standards.

Qualifications

• 2–4 years of prior customer service experience in retail or hospitality.
• Minimum 6 months of management experience.
• Passion for sales and delivering great customer experiences.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals.
• Provide waxing, tinting, and tweezing services to drive service revenue.
• Personally connect with customers and achieve individual sales targets.
• Conduct daily team meetings and maintain open communication.
• Develop in-store events and partnerships to boost sales and brand awareness.
• Keep counter fully stocked and report stock concerns to Area Manager.
• Communicate between store managers and area managers to ensure smooth operations.
• Oversee administrative tasks and monthly staff rotas.
• Maintain high hygiene and counter presentation standards.

Skills

Sales leadership

Customer service

Team motivation

Sales targets

Job description

Overview

Benefit is Glowing... We Mean Growing... and we are currently searching for a Part-time Counter Manager to make real connections in Boots Birmingham.

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

As a Counter Manager, your missions, will be as follows:

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

• Dynamic, enthusiastic, and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets
• Result-oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 2-4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success
• Minimum 6 months of management experience

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position:

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

Come paint the world PINK with us!