Counter Manager - Edinburgh Fort

Benefit Cosmetics; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Benefit Cosmetics is seeking a passionate Full-time Counter Manager for their Boots Edinburgh Fort location. The role involves leading a team to achieve sales goals, providing exceptional customer service, and conducting beauty services. Ideal candidates are proactive, enjoy teamwork, and thrive in a vibrant retail environment.

Qualifications

• Proactive and positive attitude required.
• Ability to work weekends, late nights, and bank holidays.

Responsibilities

• Achieve retail objectives and sales targets.
• Lead and motivate the team to ensure excellent customer service.
• Conduct brow services and manage promotional events.

Skills

Motivation

Customer Service

Teamwork

Communication

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Boots Edinburgh Fort!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re looking for, Gorgeous!

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, we’re now in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic—because when we’re laughing & having fun, that’s when we’re our most beautiful. We work smart & laugh hard. Sound like you? You’ve come to the right place!

We’re proof that premium brands don’t have to be serious. We focus on transforming customers into better versions of themselves while having fun along the way.

It means looking good and staying positive—every customer will see you as the face of our brand. You’ll love doing makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager is responsible for achieving retail objectives in store. By leading your team by example, you will maximize sales opportunities and ensure excellent customer service and shopping experiences.

Duties include:

• Management: Motivating staff, delegating roles, meeting sales targets, maintaining high customer service standards.
• Sales Goals: Achieving counter and service sales targets through team delegation, customer connections, product demonstrations, beauty/brow services, and booking appointments.
• Brow services: Waxing, Tinting, Tweezing—full training provided to become a Brow Expert!
• Teamwork: Conducting daily team meetings, effective communication, recognizing positive work to motivate the team.
• Promotion and Events: Creating in-store and external events, including new product launches and charity events.
• Stock: Keeping the counter stocked and reporting concerns promptly.
• Communication: Maintaining open communication with store and area managers.
• Administration: Completing all administrative tasks timely, assisting with area manager admin as needed.
• Staff Rotas: Preparing fair monthly staff schedules.
• Hygiene: Ensuring cleanliness and hygiene at the counter and displays.

Qualifications

Counter Managers may work weekends, late nights, and bank holidays along with weekday shifts.

Benefit offers opportunities for growth and values diversity. If you’re proactive and positive, this could be the perfect role for you.

Our mission is to build a beauty community for all, dedicated to doing good and feeling good. We celebrate diversity and encourage everyone to be authentic.

We conduct video interviews, but please contact [e-mail] for any additional needs or flexibility requirements.