Counter Manager - Edinburgh Fort

Benefit Cosmetics; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Benefit Cosmetics is seeking a passionate Full-time Counter Manager for their Edinburgh Fort location. The role involves leading a team, achieving sales targets, and providing exceptional customer service. Ideal candidates are proactive, enthusiastic, and enjoy working in a dynamic environment.

Qualifications

• Proactive and enthusiastic attitude.
• Ability to lead and motivate a team.
• Experience in sales and customer service.

Responsibilities

• Lead and motivate Brow and Beauty Experts.
• Achieve sales targets through customer engagement.
• Perform brow services and maintain hygiene standards.

Skills

Leadership

Customer Engagement

Sales

Teamwork

Communication

Job description

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Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Boots Edinburgh Fort!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re looking for, Gorgeous!

At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We’re known to work smart & laugh hard. Sound like you? You’ve come to the right place!

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under LVMH. Founded in 1976, we’re in 59 countries with over 3,000 BrowBars & 6,000 trained experts worldwide. We focus on transforming customers into better versions of themselves while having fun.

Responsibilities

• Management – Lead and motivate Brow and Beauty Experts, delegate roles, meet sales targets, and maintain high customer service standards.
• Sales Goals – Achieve counter and service sales targets through customer engagement, product demonstrations, beauty services, and booking appointments.
• Brow Services – Perform waxing, tinting, and tweezing to ensure customer satisfaction and encourage repeat bookings. (Training provided.)
• Teamwork – Conduct daily team meetings, communicate effectively, and recognize positive work to motivate the team.
• Promotion & Events – Organize in-store and external events, including product launches and charity events, to build business.
• Stock – Keep the counter stocked and report concerns promptly.
• Communication – Maintain open communication with store and area managers.
• Administration – Complete necessary administrative tasks regularly and assist with area manager admin as needed.
• Staff Rotas – Prepare fair staff schedules monthly.
• Hygiene & Housekeeping – Keep the counter and displays clean and hygienic at all times.

Qualifications

Counter Managers may work weekends, late nights, and bank holidays. We offer opportunities for growth and value diversity. If you’re proactive and enthusiastic, this could be the perfect role for you.

Our mission is to build a community for all, dedicated to doing good and feeling good. We celebrate differences and encourage authenticity. For flexible interview arrangements, contact [e-mail].