Counter Manager - Dundee

Trinny London Limited.; Dundee; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Business Manager to lead their new Dundee team. In this exciting role, you will embody the mission of empowering customers with innovative beauty solutions. Your leadership will drive the success of the counter, ensuring a customer-centric approach while achieving business objectives. You will foster a culture of growth and excellence among your team, utilizing your passion for makeup and skincare to inspire others. If you're ready to make an impact in a vibrant environment, this opportunity is perfect for you.

Benefits

Welcome Trinny London Starter Stack

50% Company Discount

40% Discount for Friends and Family

Competitive Commission Structure

Activity Membership Service

Summer and Festive Celebrations

Rewards and Recognition Scheme

Qualifications

• Experience leading a team of 5+ in a retail or luxury sector.
• Passionate about makeup and skincare with strong communication skills.

Responsibilities

• Lead and manage the daily operations of the Dundee counter.
• Motivate team to meet business objectives and improve performance.
• Conduct inventory checks and manage payroll and HR tasks.

Skills

Team Leadership

Customer-Centric Approach

Product Knowledge

Communication Skills

Mathematical Skills

Adaptability

Organizational Skills

Tools

Tamigo (HR System)

Job description

Role - Business Manager

Location - Dundee

Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling new Dundee team (coming soon). This role will report into the Regional Sales Manager and be responsible for the day-to-day running of our Dundee counter. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare.

The Role

Your daily to-dos might look like this:

1. Lead your team from the front by:
2. Achieving your own targets
3. Improving your product knowledge and remaining up to date with beauty trends
4. Conducting appointments and elevating your artistry
5. Always demonstrating a customer-centric approach

1. Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
2. Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo
3. Oversee the execution of inventory checks, stock counts and visual merchandising
4. Accurately follow health and safety procedures
5. Utilise retail management and team meetings to feedback on your counter’s performance
6. Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
7. Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
8. Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
9. Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

The essential skills and experience required to succeed in this role are:

• Experience leading a team (minimum of 5 people), ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• Bookado (activity membership service)
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.