Counter Manager Counter Manager

The Estée Lauder Companies; Gateshead; Presencial; GBP 24 000 - 34 000; Tempo integral

Resumo da oferta

The Estée Lauder Companies in Gateshead is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, service and operational targets.

You will drive an agile business plan, recruit and retain customers through strategic events, CRM and outstanding leadership of a high performing team. This is an ideal step for a driven retail professional seeking long term progression in prestige beauty.

Qualificações

• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems including email and Microsoft Excel.

Responsabilidades

• Lead, coach and develop the Sales Associates team to meet sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through events and CRM.
• Drive business growth with high performing team leadership and frontline marketing initiatives.
• Coordinate events and campaigns to maximize customer engagement and sales.

Conhecimentos

Leadership & coaching

Customer service

Communication

Teamwork

Organisational skills

Autonomy

Business planning

Conflict resolution

Discretion

Proactive approach

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel