LE LABO CARDIFF Counter Manager Counter Manager

Estée Lauder Companies; Cardiff; On-site; GBP 26,000 - 38,000; Full time

Job summary

Estée Lauder Companies in Cardiff seeks a dynamic Counter Manager to lead and coach a team of Sales Associates, driving sales, service and store operations. You will set objectives, guide performance and develop a high-performing team through hands-on leadership and coaching.

Responsibilities include recruiting and retaining customers via strategic events, in-store experiences, and excellent CRM, while delivering a proactive business plan and outstanding customer service in a fast-paced prestige

Qualifications

• Strong communication skills for diverse audiences.
• Customer service excellence and relation-building.
• Results-driven with clear objectives and targets.
• Ability to mentor and lead teams in a retail setting.
• Experience in luxury or prestige retail preferred.
• Experience with strategic planning and execution.
• Familiarity with computerised systems incl. email and Excel.

Responsibilities

• Lead, coach and develop Sales Associates to achieve sales and service targets.
• Create and execute an agile business plan to grow the store.
• Recruit, train and retain customers through events and engagement.
• Drive CRM and customer experience with a proactive approach.
• Oversee in-store marketing and frontline execution.

Skills

Communication

Customer service

Leadership

Strategic planning

Financial planning

Team coaching

Tools

Microsoft Excel

Email

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel