Counter Manager - Birmingham

Benefit Cosmetics UK; Park Central; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics UK is seeking a Full-time Counter Manager in Birmingham to lead Brow and Beauty Experts, drive sales, and deliver exceptional customer experiences at Selfridges Birmingham.

You will manage a team, perform brow services, and develop events while ensuring stock and administration run smoothly. Flexible availability including weekends is preferred.

Qualifications

• Dynamic, enthusiastic, and sales-driven.
• Passion for make-up and retail with a focus on achieving sales targets.
• Result-oriented and comfortable with challenges and exceeding sales expectations.
• Commitment to delivering a unique customer experience.
• Flexible availability including weekends and holidays.
• At least 4 years of customer service in retail or hospitality.
• Minimum 6 months of management experience.

Responsibilities

• Sell and lead Brow and Beauty Experts to hit sales goals.
• Provide waxing, tinting, and tweezing services to customers.
• Achieve personal sales targets and contribute to counter goals.
• Conduct daily team meetings and promote open communication.
• Develop in-store and external events to boost sales and brand awareness.
• Monitor stock levels and report inventory concerns to minimise lost sales.
• Communicate between store/department managers and area managers.
• Oversee daily to annual administrative tasks.
• Create monthly staff rotas to optimise coverage.
• Maintain hygiene and displays for a professional shopping environment.

Skills

Sales-driven

Customer service

Make-up passion

Leadership

Results oriented

Flexible availability

Management experience

Job description

Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time Counter Manager to make real connections in Selfridges Birmingham.

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

As a Counter Manager, your missions, will be as follows:

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services:Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

The Bene-Fit for a Counter Manager:

• Dynamic, enthusiastic, andsales-driven
• Passion for make-up and Retail with afocus on achieving sales targets
• Result-oriented, who likes a challenge andexceeding sales expectations
• Desire to provide a unique customer experience thatdrives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this rolewith a passion for sales success
• Minimum 6 months of management experience

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we’re the world’s No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position:- Product Discount- Staff Sale- New Launch Gratis

-Annual Leave

- Full Training provided- Refer a friend scheme

-Competitive Commission Scheme