Counter Manager - Birmingham

Benefit Cosmetics UK; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics UK in Selfridges Birmingham is seeking a Full-time Counter Manager to lead Brow and Beauty Experts, drive sales, and deliver outstanding customer experiences.

You will manage staff rotas, coordinate events, ensure stock, and maintain brand presentation, while building a high-energy counter team aligned with Benefit’s standards.

Qualifications

• 4+ years of customer service experience in retail or hospitality.
• Minimum 6 months of management experience.
• Flexible availability including weekends, late nights, Bank holidays.
• Passion for sales success and achieving targets.
• Desire to provide an exceptional customer experience that drives loyalty.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction.
• Personally connect with customers through traffic stopping, demonstrate products, and achieve sales targets.
• Conduct engaging daily team meetings, promote open communication, and recognize achievements.
• Develop innovative in-store and external events to boost sales and brand awareness.
• Ensure the counter is fully stocked, monitor inventory, report concerns to minimise lost sales.
• Act as a key communicator between store/department managers and area managers.
• Oversee daily, weekly, monthly, and annual administrative tasks.
• Create fair monthly staff rotas that optimize coverage.
• Maintain hygiene and housekeeping standards for the counter and displays.

Skills

Sales-driven

Customer service

Retail experience

Management experience

Flexibility

Job description

Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time Counter Manager to make real connections in Selfridges Birmingham.

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

As a Counter Manager, your missions, will be as follows:

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services:Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

The Bene-Fit for a Counter Manager:

• Dynamic, enthusiastic, andsales-driven
• Passion for make-up and Retail with afocus on achieving sales targets
• Result-oriented, who likes a challenge andexceeding sales expectations
• Desire to provide a unique customer experience thatdrives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this rolewith a passion for sales success
• Minimum 6 months of management experience

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we’re the world’s No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position:- Product Discount- Staff Sale- New Launch Gratis

-Annual Leave

- Full Training provided- Refer a friend scheme

-Competitive Commission Scheme