Counter Fraud - Motor Claims Senior Handler

Direct Line Group; Leeds; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Counter Fraud Motor Claims Senior Handler to join their dynamic Fraud Department. In this pivotal role, you will be at the forefront of identifying and investigating insurance fraud, ensuring compliance with legislation, and managing a diverse portfolio of cases. This position offers a unique opportunity to balance fraud prevention with customer care, all while working in a supportive hybrid environment. With excellent benefits and a commitment to work-life balance, this role is perfect for those looking to make a meaningful impact in the insurance sector.

Benefits

9% Pension

Insurance Discounts

Health Options

Dental Options

Generous Holidays

Share Schemes

Qualifications

• Minimum 2 years experience in Counter Fraud.
• Strong organizational and communication skills required.

Responsibilities

• Identify and investigate insurance fraud to deliver counter fraud benefits.
• Manage customer expectations and communicate throughout investigations.

Skills

Counter Fraud Experience

Motor Insurance Claims

Organizational Skills

Communication Skills

Job description

Join us as a Counter Fraud - Motor Claims Senior Handler at Direct Line Group

Location: Leeds - Hybrid

DLG is evolving, embracing new opportunities and putting customers at the heart of everything we do. Join our team to build upon your skills and be empowered to do your best.

Role Overview

We are hiring a Counter Fraud Motor Claims Senior Handler to join our Fraud Department. You will report to the Counter Fraud Team Leader and be responsible for:

• Identifying and investigating insurance fraud to deliver counter fraud benefits.
• Managing a portfolio, reviewing new work, and ensuring case lifecycle and SLAs are maintained.
• Ensuring all cases comply with legislation and risk regulations.
• Managing customer expectations and communicating throughout investigations.
• Detecting and preventing insurance fraud, managing outcomes like settlement negotiations, litigation, and recovery.
• Controlling investigation costs and managing file reserving when necessary.
• Providing guidance to stakeholders across departments to maximize fraud detection.
• Balancing fraud prevention with fair treatment of customers, minimizing complaints.
• Handling complex cases and managing fraud rings effectively.
• Serving as a technical referral point, sharing industry updates, coaching, and conducting quality reviews.

Requirements

• Minimum 2 years experience in Counter Fraud.
• Experience in Motor Insurance Claims.
• Strong organizational and communication skills.
• Ability to prioritize and manage workload efficiently.

Working Arrangements & Benefits

Our hybrid model offers a mix of home and office work, with most colleagues spending 2 days in the office weekly. We offer excellent benefits, including a 9% pension, insurance discounts, health and dental options, generous holidays, share schemes, and more. We support work-life balance and diversity, fostering an inclusive environment where everyone can succeed.

Additional Information

Role Level: Mid-Senior
Employment Type: Full-time
Function: Finance and Sales
Industry: Insurance

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