Council Tax Officer

Royal Borough of Kensington and Chelsea; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

RBKC is seeking a Council Tax Officer to provide supportive, accurate guidance to residents. You will handle billing queries, explain discounts and exemptions, and help customers understand their bills with empathy and clear, practical advice.

Based in the Borough for three days each week, you’ll maintain Council Tax records, generate reports, and support recovery processes from initial billing through to court where needed, working with Benefits, Valuation, Citizens Advice and external

Qualifications

• Strong command of English and Mathematics; able to explain complex calculations clearly.
• Good IT skills; experience with revenues and benefits systems and standard office software.
• Experience in a Council Tax service or similar environment highly valued.

Responsibilities

• Answer residents' queries by phone, email, and face-to-face; provide guidance on Council Tax bills, discounts and exemptions.
• Support residents facing financial difficulties with empathetic, practical payment solutions.
• Maintain accurate Council Tax records and assist with court cases when required.

Job description

Deliver a supportive and accurate service, helping every resident stay on the right track with their Council Tax.

As a Council Tax Officer, you’ll be a trusted point of contact for our community, supporting residents with everything from billing queries to account support. We’re committed to making Council Tax as clear, straightforward and manageable as possible for everyone.

Working Style:

You’ll be based in the Borough for three days each week, playing an important role in supporting the local community. Whether you’re working directly with residents or supporting services behind the scenes, you’ll be part of a dedicated team helping to make a real difference to people’s everyday lives.

What you’ll be doing

Your day will involve regular contact with residents by phone, email and face-to-face, offering guidance and support on a wide range of Council Tax queries. You’ll help people understand their bills, explain available discounts and exemptions and provide clear, practical advice tailored to their circumstances.

When residents are facing financial difficulties, you’ll approach conversations with empathy and sensitivity, working with them to find manageable payment solutions while ensuring the recovery process is fair and supportive from initial billing through to the summons stage.

A key part of the role will involve maintaining accurate Council Tax records, updating the database carefully and actioning system reports within agreed timescales to ensure information is always up to date. You’ll also prepare cases for the Magistrates’ Court and provide support during hearings when required. Alongside managing your own workload, you’ll work closely with internal teams such as Benefits and Valuation, as well as external organisations including Citizens Advice and solicitors, helping to provide a joined-up and positive experience for residents.

For further details, please review the Job Description and Person Specification

What you’ll bring

You’ll have a strong standard of English and Mathematics, with the confidence to explain complex calculations clearly and respond professionally to written correspondence. Good IT skills are essential, particularly experience using revenues and benefits systems alongside standard office applications. We’re looking for someone with an English qualification at Level 5 or above, or equivalent experience that demonstrates your ability to communicate clearly and effectively with a wide range of people.

Experience working within a Council Tax service in a busy environment would be highly valued, along with a good understanding of relevant legislation. You’ll be someone who can approach sensitive conversations with empathy and professionalism, staying calm under pressure and finding practical solutions when challenges arise. We’re also looking for a positive and adaptable approach, with the flexibility to support a service that continues to evolve alongside changing legislation and the needs of our residents.

Why join us

At RBKC, we’re all in – investing in our people, our communities and our future.

Our Revenues and Benefits team is known for being collaborative and supportive, offering a workspace where knowledge is shared freely and colleagues look out for one another. You will have the opportunity to develop your career through dedicated training and coaching, with exposure to projects like our Second Home Premium and Council Tax Reduction schemes.

We offer a competitive salary at Grade E and a work environment where your effort is recognised as a vital part of the Council’s performance and quality targets.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, you’ll bring a real sense of care and commitment to supporting residents fairly and consistently. Some situations can be complex, particularly when people are facing financial difficulties or legislation changes, but your calm and thoughtful approach will help residents feel supported and understood. By delivering a professional, empathetic service, you’ll help build trust in the Council while making a positive difference to the community every day.

Interview Details

Face to Face interviews W/C 26th October2026

Formal Interview followed by a written assessment

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.