Costa Store Manager

Scoffs Group Ltd; Harlow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Lunch & Drinks on Shift

Wagestream Access

Company Pension

Training & Apprenticeships

Staff Discounts

Bonuses

Employee Assistance Programme

Recognition & Milestones

Job summary

Scoffs Group is recruiting an Assistant Store Manager to support the Store Manager in leading the team, delivering exceptional customer experiences, and upholding Costa's brand standards across our busy store.

You will drive shifts, coach baristas, launch campaigns, and help develop your people in a fast-paced hospitality environment. Our culture includes great rewards and growth opportunities for dedicated colleagues.

Qualifications

• Experience supervising shift teams (preferred)
• Strong people skills and coaching abilities
• Ability to lead from the front in a fast-paced hospitality environment

Responsibilities

• Act as shift lead in the Store Manager's absence and oversee daily store operations
• Drive a positive team culture and coach Baristas and Barista Maestros
• Ensure consistent coffee quality and service standards across all channels
• Launch new drinks and lead seasonal campaigns with enthusiasm
• Deliver outstanding customer service in-store, Costa Collect, and Delivery platforms
• Train and develop team members to grow their skills and careers

Skills

Leadership

People skills

Coaching

Communication

Growth mindset

Job description

Operating over 111 Costa Coffee stores across the UK and the Channel Islands, Scoffs is proud to be Costa’s largest franchise partner. With a dedicated Support Centre, we oversee the daily operations of our stores, working closely with our teams to deliver exceptional customer experiences.

At Scoffs, our approach sets us apart from other hospitality business’s, from operational strategies to people-focused culture, our model is designed to elevate performance and support long-term success.

Every Team Member at Scoffs plays a vital role in creating a positive, productive, and enjoyable culture that drives engagement and success within our Company.

Our Team Members also bring our Company Values to life by embodying them in their daily behaviours, making a meaningful impact every day.

At Scoffs, we are all about celebrating our people and their contributions. Together, we’ll continue to create a fantastic workplace where everyone feels valued and inspired to grow.

Free Food and Lunch/Drinks

Enjoy delicious meals and drinks on the house every shift.

Wagestream

Get paid on your terms! Early access to your pay when you need it!

Bonus & Incentives

Share in the success with store-wide bonuses when we hit big!

Level up with your career with our role-based training and apprenticeship courses.

Pension

Our Company Pension Scheme helps you plan ahead while you grow with us

Employee Assistance Programme

24/7 support with expert advice whenever you need it. Access to free counselling sessions.

Refer a Friend

Know someone amazing who’d be a perfect fit? Refer them and bag a bonus when they join the team!

Recognition

From your first day to personal milestones, we make your work life moments matter!

I’m Aidan, Store Manager of our Stubbington Store.
I enjoy the variety my day brings, from spending time on the coffee machine whist the store is busy with a queue out the door- to being able to help train teams to progress in their job role.

Introducing: Laura

I'm Laura Banner-Barrett, the Senior Customer & Engagement Manager at Scoffs.
I always joke I’ve done every job here—because I pretty much have! I started as a Barista Maestro, moved up through Store Manager and Area Manager, switched gears into Brand Excellence, and now I’m in Customer Experience. It’s been a great journey, and it shows me how many paths there are to grow here. I’m excited to see where your journey takes you!

Introducing: Daniel

My Name is Daniel Wyles, and I work at Scoffs Group as the Payroll & Insights Manager
My most memorable moment since joining Scoffs Group must be being part of the team that completed a 280 miles cycle ride for the Costa Foundation Charity. The ride was over 4 days and 3 Countries, London – Amsterdam – Brussels. A truly unforgettable experience!

SCOFFS GROUP VALUES

U

We work hard to deliver the very best results in all we do

N

Natural Passion

We take great pride in what we do

I

Integrity

Always open and honest. We are led by our belief in doing the right thing

T

Teamwork

From our leaders to our team members, we are committed to collaborative working. We value everyone's contribution

Y

Your Community
Matters

We're committed to caring for our customers and communities, using our platform within the community as a force for good

SCOFFS GROUP HWWT (HOW WE WORK TOGETHER) PRINCIPLES

Store Manager is the number 1 leader

Our support centre enables store teams to do what they do best

We believe in positive intention

We listen

We create a fun and positive culture with everyone included

We support each other: we achieve more when we work together

We recognise our best

We do what we say we will do, and do it with integrity

We are thoughtful and decisive in what we do

We challenge each other for a better outcome

Step Up as an Assistant Store Manager – Grow with Scoffs Group

Proud to be the UK’s Largest Costa Coffee Franchise

Are you a natural leader with coffee and people? Looking for the next step in your hospitality career? This could be the opportunity you’ve been waiting for.

At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK. We’re on the lookout for an ambitious and hands‑on Assistant Store Manager to support day‑to‑day operations, drive team performance, and ensure every customer enjoys an unforgettable Costa experience.

We’re an award-winning franchise, proudly representing Costa Coffee – the UK’s favourite coffee brand 11 years in a row. Our teams are built on warmth, inclusivity, and a shared love of great coffee and even better service.

At Scoffs, you’ll be part of a close-knit community that supports one another, celebrates success, and never stops growing.

Assistant Store Manager

As an Assistant Store Manager, you’ll support the Store Manager in leading the team to deliver exceptional results and memorable customer experiences. You’ll take full ownership of shifts, ensuring smooth operations and upholding Costa’s brand and quality standards – all while bringing your own personality to the role.

Key responsibilities include:

• Acting as shift leader in the Store Manager’s absence, overseeing all aspects of the store
• Driving a positive team culture and coaching Baristas and Barista Maestros
• Ensuring the perfect coffee every time – maintaining standards of grind, dose, and recipe
• Launching new drinks and leading seasonal campaigns with enthusiasm
• Delivering outstanding customer service across in‑store, Costa Collect, and Delivery platforms
• Taking a hands‑on approach to daily operations, training, and team development
• Setting high standards in all you do – from cleanliness and compliance to sales and service

What You’ll Bring

You’ll be a natural motivator with a commercial mindset, strong people skills, and a focus on quality.

You lead from the front, inspiring others, and thrive in a fast‑paced environment.

To succeed in this role, you’ll bring:

• A passion for coffee, people, and excellent customer service
• Previous experience supervising shift teams (preferred but not essential)
• Great communication and coaching skills
• Confidence to take charge and adapt quickly
• Full flexibility with working hours
• A growth mindset – you want to develop yourself while helping others do the same

The Perks of Being Part of Scoffs

We believe great people deserve great rewards. Here's what you’ll enjoy as part of our team:

• We've Got Your Back – Free, confidential support via our Employee Assistance Programme (Life & Progress)
• Wagestream Access – Take control of your pay, access earnings early, and manage finances with ease
• Secure Your Future – Contribute to our Company Pension Scheme and plan ahead confidently
• Learn While You Earn – Access training and apprenticeships through our partners at Yuzu Training
• Free Lunch & Drinks on Shift – Enjoy lunch and handcrafted drinks
• Perks That Go Beyond You – Get discounts for yourself on & off shift!
• Loyalty Pays Off – Receive long service awards and recognition for your dedication
• We Celebrate You – From day one milestones to big wins, we make every moment matter
• Team Wins = Bonus Time – Celebrate success with store‑wide bonuses when targets are smashed

Ready to Lead the Way?

If you’re ready to develop your leadership skills, inspire a brilliant team, and build a fulfilling future with a brand you’re proud of – we’d love to hear from you.