Corporate Training Manager

TN United Kingdom; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property company in the UK is seeking a dedicated individual for a training role focused on customer service and property management. The successful candidate will monitor training materials, deliver high-quality training, and support staff development. With opportunities for career growth and a supportive team environment, this position is ideal for someone passionate about excellence in the real estate industry.

Benefits

Opportunities for career growth

Market-leading training and professional development

Competitive salary package

Generous holiday allowance

Qualifications

• At least 3 years of property management experience.
• Strong knowledge of residential property legislation.
• Excellent coaching and mentoring skills.

Responsibilities

• Monitor and update training materials for compliance.
• Deliver customer service training and maintain standards.
• Provide one-on-one mentoring to corporate personnel.

Skills

Communication

IT proficiency

Customer service

Project management

Education

ARLA Level 3/4 qualification

Tools

Reapit CRM

Property management software

Word

PowerPoint

Job description

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Hours: Monday to Thursday 8:30am - 5pm, Friday 9am - 5pm

About Us:

LRG is an award-winning national property company experiencing exciting growth. We offer tailored training and development programs at all levels. With over 300 branches across England and Wales, we are committed to excellence and delivering outstanding customer service. Investing in our people is central to our culture, providing opportunities for driven individuals to achieve their career goals within the company.

Job Summary and Key Responsibilities:

• Monitor and update training materials to ensure compliance with current legislation.
• Strive to meet and exceed training standards by monitoring performance and promoting new incentives within the Corporate division.
• Deliver first-class customer service training, maintaining high standards.
• Collaborate with P&I team to understand and implement training customization requirements.
• Coordinate with Operations to identify and resolve issues.
• Review complaints monthly to identify root causes and improve processes.
• Maintain and update training logs for all corporate staff and prepare management reports.
• Work with the group training team to utilize available resources and support.
• Provide one-on-one mentoring to corporate personnel as needed.
• Align corporate processes with Fixflo to ensure consistency for clients.
• Uphold high standards of ethics and integrity.
• Maintain a positive, encouraging, and motivating attitude at all times.
• Complete work within deadlines and service standards set by management.
• Resolve problems promptly and escalate issues when necessary.
• Pursue ongoing training, coaching, and personal development.
• Support management as required.

What We Are Looking For:

• Relevant training experience in customer service or property-related industry.
• Self-motivated and confident personality.
• IT proficiency.
• Strong knowledge of residential property legislation.
• Excellent communication skills and confidence in delivering training at all levels.
• Innovative mindset with initiative-taking ability.
• Ability to manage multiple projects in a fast-paced environment.
• Drive, enthusiasm, and a positive attitude.

Qualifications:

• At least 3 years of property management experience, preferably with training background (not essential).
• Knowledge of relevant legislation.
• Qualified to ARLA Level 3/4 or studying toward a similar industry qualification.

Experience:

• Extensive and provable knowledge of Reapit CRM.
• Proficiency with property management software.
• High level of organization and attention to detail.
• Excellent coaching, mentoring, and communication skills.
• Professional appearance and demeanor.
• Confidence and responsibility.
• Ability to work independently and as part of a team.
• Proficiency in Word and PowerPoint.
• Ongoing knowledge of relevant legislation and company procedures.
• Strong interpersonal and business communication skills.

What We Offer:

• Opportunities for career growth within the company.
• Market-leading training and professional development.
• Supportive team environment.
• Competitive salary package.
• Quarterly and annual awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing with service, with options to purchase additional days.

LRG is an equal opportunity employer and encourages candidates from all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the real estate industry.

LRG does not engage recruitment agencies for hiring. All job postings are managed directly by our internal recruitment team. Unsolicited CVs or referrals from agencies will not be considered.