Corporate Receptionist

Jones Lang LaSalle Incorporated; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

JLL is seeking a Workplace Experience Ambassador for our Integrated Facility Management line on the Amazon account. The role focuses on delivering outstanding front-of-house services, welcoming visitors, managing space bookings, and supporting meetings and events with attention to detail and a customer-first approach.

Requirements include reception or concierge experience, strong communication skills, and fluency in English.

Qualifications

• Experience in reception, concierge or related field.
• Excellent people skills and ability to interact with a wide range of client staff.
• Fluency in English and local language.
• Facilities Management exposure would be beneficial.

Responsibilities

• Take ownership of the internal and external visitor experience, ensuring a positive, memorable interaction.
• Deliver core front of house services: sign-in, badging, luggage, lost and found, deliveries.
• Receive, direct and relay telephone, email and other queries via front of house.
• Greet, assist and direct candidates, visitors and the general public appropriately.
• Coordinate daily room bookings and event space setups, maintaining high presentation standards.

Skills

Reception experience

People skills

Team player

Attention to detail

Customer service

English fluency

Tools

Outlook

SharePoint

Job description

**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**We are looking for a Corporate Receptionist for our Integrated Facility Management business line on the Amazon account****Account title: Workplace Experience Ambassador****Role Purpose**The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.**What this job involves*** Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience* Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries* Receive, direct and relay telephone, email and other queries via front of house* Greet, assist and direct candidates/new hires/visitors and the general public appropriately* Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised* Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail* Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations* Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured* Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces* High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers* Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events* Provide timely, accurate & personalized response to meetings and events enquiries* Work flexibly in different settings as part of a the team* Coordinate the daily updating of room booking displays in line with local/regional processes* Play a key part in supporting onsite space audits and walk-the-store processes* Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks**Every day is different, and in all these activities, we’d encourage you to show your ingenuity.****Sounds like you? To apply you need to be / have:*** Experience in reception, concierge or related field* Previous catering or hospitality experience is desirable* Excellent people skills and ability to interact with a wide range of client staff and demands* Previous experience of working within a high profile corporate environment* Facilities Management exposure would be beneficial* Fluency in English and local language* Strong PC literacy and proven ability to manage daily activities using various systems.* Very high attention to detail* Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.* Ability to maintain professionalism at all times and be an ambassador of the team.* Be an excellent team player with the want to go above and beyond for each other