Corporate Receptionist

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Mitie Signature Guest Services is seeking a proactive Receptionist to join our team at Three Chamberlain Square, Birmingham. You will be the first face clients meet, delivering a warm welcome and ensuring smooth day-to-day operations of the client reception and meeting suites.

The role focuses on building relationships, anticipating needs, coordinating with security, facilities and events teams, and creating moments that matter for colleagues and visitors in a demanding workplace environment.

Qualifications

• Experience within workplace experience, hospitality, guest services or facilities environments.
• Strong customer service and relationship-building skills.
• Excellent communication and influencing ability.
• Strong organisational and prioritisation skills.
• Experience working in fast-paced environments.

Responsibilities

• Delivering a warm, engaging and professional welcome to colleagues, clients and visitors.
• Building trusted relationships and becoming a go-to person in the workplace.
• Creating positive, memorable experiences that make people want to return.
• Anticipating needs and identifying opportunities to delight before they're requested.
• Supporting executive visits, client events and VIP experiences with confidence and professionalism.
• Acting as a visible and approachable presence throughout the workplace.

Job description

Better places, thriving communities.
Job Description
Geographic extent: Global – Classification: Internal – © Mitie Signature 2025 1
Company name: Mitie | Signature
Job Title: Receptionist
Reporting to: Senior Community Manager
Location: Three Chamberlain Square, Birmingham. B3 3AX
Delivering the exceptional every day
At Mitie Signature Guest Services, we believe workplaces should be more than places people
work. They should be places where people feel welcomed, supported, inspired and empowered
to do their best work.
Based at Three Chamberlain Square in Birmingham city centre, this is a unique opportunity to be
part of a transformational journey, shaping a world class client and workplace experience.
We are looking for a passionate, energetic and people-focused Receptionist - a true Moment
Maker.
You will be the face of the client reception and meeting suite - the connector between teams,
our client's clients, and the person who turns everyday interactions into meaningful
experiences. You will create moments that matter - moments that our visitors and colleagues
can feel and see - making a lasting impact on how people experience our office facilities.
Role Purpose
Creating Exceptional Workplace Experiences
You will go beyond service delivery to create meaningful, memorable experiences that define
the workplace.

• Delivering a warm, engaging and professional welcome to colleagues, clients and visitors.
• Building trusted relationships and becoming a go-to person in the workplace.
• Creating positive, memorable experiences that make people want to return.
• Anticipating needs and identifying opportunities to delight before they're requested.
• Supporting executive visits, client events and VIP experiences with confidence and professionalism.
• Acting as a visible and approachable presence throughout the workplace.

Owning the Workplace Environment
Taking ownership of designated client and reception areas and ensuring they are always
fit for business.
Conducting regular workplace walks to identify opportunities, risks and improvements.
Ensuring meeting rooms, collaboration spaces, hospitality areas and communal environments are consistently maintained to exceptional standards.
Supporting workplace events, activations and community initiatives.
Coordinating with journey partners to ensure every aspect of the workplace experience
is seamless.
Auditing your working area, and shared spaces to ensure they are clean, stocked, functional and welcoming.
Providing first-line support for internal meeting rooms, including room readiness, basic AV checks and escalation of technical issues where required.

Bringing Teams Together
Acting as the bridge between colleagues and facilities teams and collaborating with the
wider operations team to create a world class customer journey.
Building strong relationships with cleaning, hospitality, maintenance and security teams.
Attending daily service briefings and ensuring everyone is aligned on priorities.
Championing a true ‘One Team' culture across all service lines.
Sharing best practice and helping create an inclusive and supportive workplace community.

Driving Service Excellence
Taking ownership of reception and client suite issues from identification through to
resolution.
Ensuring service requests are managed efficiently and within agreed service levels.
Proactively communicating office updates and managing expectations.
Monitoring service standards and challenging where improvements are needed.
Using feedback and insights to continuously improve the workplace experience.
Providing a hotel standard guest experience including a world class welcome, cloakroom management, barista style lounge service and a door to floor hosting journey.

Creating Spaces People Love
Supporting workplace activation activities, community events and social initiatives.
Creating moments that matter — experiences that colleagues will feel, see and talk.

About.
You don't just create spaces people use.
You create moments people remember.
Safety, Wellbeing & Confidence
Creating a fantastic workplace and customer experience also means creating a safe one. You'll
help maintain a workplace where colleagues and visitors feel secure, supported and cared for.

This Includes:
Supporting health, safety and wellbeing initiatives.
Assisting during emergency situations and business continuity events.
Conducting workplace inspections and reporting observations within your area of work.
Supporting inductions and helping new starters feel welcome.
Promoting safe working practices and challenging unsafe behaviours where necessary.

Who will thrive in this role?
Geographic extent: Global – Classification: Internal – © Mitie Signature 2025.
This role is perfect for someone who genuinely loves people. Someone who gets energy from
creating experiences, building relationships and making a difference.

Most Importantly, You'll Be Someone Who:
Loves Creating Experiences - You naturally think about how people feel and how to make their day better.
Takes Ownership - You spot opportunities and act without waiting to be asked.
Builds Relationships Easily - You can connect with everyone from new starters to senior executives.
Solves Problems Positively - You remain calm, confident and solutions-focused.
Brings Energy - You create positive momentum wherever you go.
Notices The Details - You understand that exceptional experiences are often created through small moments.

What We're Looking For
Essential
Experience within workplace experience, hospitality, guest services or facilities environments.
Strong customer service and relationship-building skills.
Excellent communication and influencing ability.
Strong organisational and prioritisation skills.
Experience working in fast-paced environments.
Confidence working with senior stakeholders.
Strong attention to detail.
Good understanding of workplace operations and service delivery.
Proficient with M365 applications.

Desirable
Basic AV or meeting room support experience.
Health & Safety awareness.

Signature Way: Our 7 Pillars of Experience
We Own the Energy — We bring positivity, confidence, and professionalism, no matter
the situation. We set the tone.
We Communicate with Presence — We are clear, confident, and fully present. We listen,
observe, and connect properly.
We Engage with Intention — We don't go through the motions. Every interaction has
purpose.
We Create Moments That Matter — We look for opportunities to turn everyday
interactions into memorable experiences.
We Personalise with Intention — We adapt our approach to the individual, making
people feel seen and valued.
We Are Powered by People, Enhanced by Technology — We use systems and tools to
support, not replace, human connection.
We Elevate Through Continuous Progress — We don't stand still. We learn, improve, and
evolve how we work.

Why Join Signature?
This is a rare opportunity to join our expanding team in our new Midlands flagship, at a time of
transformation. You will help shape what “great” looks like, redefining a client experience
through innovation, creativity and consistency. Your role will be to turn vision into lived
experience.
At Signature, you're not just stepping into a role you're stepping into a workplace where you
can thrive, grow and make a visible impact every single day. This is an opportunity to be part of
a premium, people-focused environment where service excellence truly matters. We don't just
manage workplaces, we transform them.
Be the Face of an Exceptional Workplace - You will play a pivotal role in shaping first
impressions and daily experiences for senior leaders, colleagues and VIP guests. Your presence,
energy and professionalism will genuinely influence how people feel when they walk through
the doors.
Make Your Mark - We encourage fresh thinking and welcome ideas that enhance service
delivery. Your voice matters. Your ideas can shape how we evolve and improve.
Work in a Culture of Recognition - We celebrate success. We say thank you. We recognise
effort and dedication. Your contribution won't go unnoticed.
Be Proud of Where You Work - Signature is built on integrity, diversity, innovation and care. We are committed to creating safe, inclusive environments where everyone feels respected and
valued.
Grow Your Career with a Market Leader - Mitie is a trusted, industry-leading organisation with
real opportunities for progression. We actively support learning, development and career
advancement across service lines and leadership pathways.
Be Part of One Mitie - Collaboration is at the heart of what we do. You'll work alongside high
performing teams across Workplace Experience, Facilities, IT, Security, Cleaning. All united by a
shared commitment to excellence.

Why this role matters
The Guest Services Receptionist sits at the centre of the workplace experience.
You influence first impressions.
You elevate everyday interactions.
You create moments that matter.
Through every interaction, you bring the workplace to life, creating an environment people can
feel, see and believe in.
You don't just support the workplace.
You help transform it.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.