Corporate Customer Service

Biffa Waste Services; Aylesbury; On-site; GBP 24,000; Full time

Job summary

Biffa Waste Services is seeking a Corporate Customer Service Representative for a permanent, full-time position in Aylesbury. The role involves assisting customers in a dynamic contact centre environment, providing resolutions, and ensuring excellent service. Candidates should have a passion for customer service and strong communication skills. Benefits include 25 days holiday, a generous pension scheme, and training opportunities.

Benefits

25 days holiday plus Bank Holidays

Generous pension scheme

Medical and dental schemes

Cycle to work scheme

Retail, leisure, and travel discounts

Training and development opportunities

Qualifications

• Previous customer service experience preferred.
• Excellent communication skills.
• Attention to detail and positive attitude.

Responsibilities

• Assist customers with queries and provide resolutions.
• Deliver excellent customer service in the contact centre.

Skills

Customer service

Communication

Attention to detail

Positive attitude

Calm under pressure

Tools

Microsoft Office

Job description

Job Opportunity: Corporate Customer Service Representative

Join our dynamic customer services team in the waste and recycling industry. We are hiring a Corporate Customer Service Representative based in Aylesbury, offering a permanent, full-time position with 37.5 hours per week and an annual salary of £24,000.

In this role, you will work in our contact centre, assisting customers with queries, providing resolutions, and delivering excellent service. You will be part of a dedicated, passionate, and energetic team committed to making a difference.

Candidate Requirements

• Passion for customer service
• Excellent communication skills
• Attention to detail
• Positive attitude and ability to remain calm under pressure
• Previous customer service experience preferred
• Knowledge of Microsoft Office is beneficial but not essential, as comprehensive training will be provided.

Benefits of Working at Biffa

• 25 days holiday plus Bank Holidays, with holiday buy and sell options
• Generous pension scheme
• Medical and dental schemes
• Cycle to work scheme
• Retail, leisure, and travel discounts
• Training and development opportunities with internal progression pathways

Our Mission

We are committed to changing perceptions of waste—transforming waste into sustainable power, enhancing recycling methods, and keeping communities clean. Over 11,000 employees nationwide trust us for rewarding careers that are challenging yet fulfilling.

Diversity and Inclusion

At Biffa, we champion diversity, equity, and inclusion, believing that varied perspectives foster innovation and better outcomes for our communities, colleagues, and stakeholders.