Corporate Applications Support Officer

Northumbria Group.; Aylesbury; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working options

NHS pension

Annual leave

Job summary

Buckinghamshire Healthcare NHS Trust in Aylesbury is seeking a Corporate Applications Support Officer (Band 5) to join the Digital portfolio. The post holder will support administration, registration authority, RBAC and optimisation across clinical systems to ensure safe, reliable digital services for patient care.

The role involves incident management, system configuration, access control, and during on-call duties across Trust sites.

Qualifications

• Good digital literacy and IT skills.
• Evidence of on-going personal development.
• Exposure to ITIL Practices.

Responsibilities

• Provide technical and operational support as part of the Corporate Applications Team.
• Incident and request management, system administration, configuration, user access management.
• Support key systems including CareFlow EPR, RiO, SmartNotes and others.

Skills

Digital literacy

ITIL exposure

NHS systems knowledge

Education

Digital literacy & IT skills

Ongoing personal development

ITIL practices exposure

Job description

Employer Buckinghamshire Healthcare NHS Trust Employer type NHS Site Stoke Mandeville Hospital Town Aylesbury Salary £32,073 - £39,043 per annum pro rata for part time Salary period Yearly Closing 07/10/2026 23:59

Corporate Applications Support Officer

Band 5

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

Across our Digital portfolio we are working to the following principles:

• Designing for simplicity
• Working in an agile way
• Communicating and engaging throughout

The post-holder will join the Corporate Applications Team and play a key role in the support, administration, configuration, registration authority and optimisation of a range of clinical systems and digital applications across Buckinghamshire Healthcare NHS Trust. The role will contribute to the delivery of safe, reliable and user-focused digital services that support both patient care and operational effectiveness.

Main duties of the job

The post holder will provide technical and operational support as part of the Corporate Applications Team, working with clinical and non-clinical staff, stakeholders, suppliers, and Digital & Technology teams to support a portfolio of critical applications. The role is responsible for incident and request management, system administration, configuration, user access management, Registration Authority services, role-based access control (RBAC), starter and leaver processes, doctors’ inductions, testing, and change implementation.

The post holder will support key systems including CareFlow EPR, RiO, SmartNotes, CMM, Narrative, TOCA e-Triage, AVT, Patient Flow, Connect, Vitals, Workspace, TotalMobile, Community PEP, Plan of Care, Registration Authority services, and Identity & Access Management solutions. The role will help maintain system availability, data quality, information governance compliance, clinical safety standards, and operational continuity to support safe and effective patient care.

Working closely with Senior Corporate Applications Analysts, clinicians, operational teams, project teams and suppliers, the post holder will support business-as-usual services and Digital Health Programme initiatives, ensuring digital solutions continue to meet organisational and patient needs.

The post holder will work flexibly across Trust sites and participate in the Corporate Applications on-call rota, providing out-of-hours support for critical systems and services.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

• Good digital literacy and IT skills
• Evidence of on-going personal development
• Exposure to ITIL Practices

EXPERIENCE

• Previous experience working with Clinical Systems in a Healthcare organisation
• Troubleshooting complex applications
• Working in projects
• Experience of EPR admin, configuration and support

SKILLS, ABILITIES & KNOWLEDGE

• Good knowledge of NHS systems and applications used nationally within the NHS.
• Awareness of Information Governance policies and obligations, including Data Protection Act and an understanding of patient data confidentiality

SPECIAL CIRCUMSTANCES

• Able to travel between all Trust sites
• Able to work flexibly both in terms of hours, location, role including occasional evening and weekends .
• Able to provide on-call services

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.