Band 4 Operational Team Lead - SOAR

Transformation Unit; Birmingham; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

NHS terms & holidays

Relocation assistance

Discounts

Well-being services

Flexible working

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking an Operational Team Lead for the Posture and Mobility Service. You will lead the administration team, ensure efficient patient pathways, and supervise data reporting and performance metrics across the service.

The role requires Band 4 NHS AfC grade with NVQ4 in administration and NHS experience. Office-based, full-time hours, with a salary in the £28k–£31k range and a focus on accuracy and timely service delivery.

Qualifications

• NVQ4 in administration or equivalent experience.
• Evidence of continuing professional development.
• Maths GCSE or equivalent.
• English GCSE or equivalent.

Responsibilities

• Coordinate, deploy and supervise administrative staff across defined areas.
• Monitor waiting lists and patient pathways to meet targets and raise alerts for breaches.
• Maintain robust data quality systems and timely reporting for KPIs and audits.
• Manage sickness and absence with timely return-to-work actions per policy.
• Prepare clear reports from service performance data to support reviews and improvements.

Skills

Administration

Team leadership

Data analysis

Education

NVQ4 in administration or equivalent

Tools

RIO

Microsoft Office

Job description

Main area Team Leader - Administration Band 4 Grade NHS AfC: Band 4 Contract Secondment: 12 months Hours Full time - 37.5 hours per week (Monday - Friday office based) Job ref 820-8261911-ASR

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site West Midlands Rehab Centre Town Birmingham Salary £28,392 - £31,157 per annum (pro rata) Salary period Yearly Closing 06/10/2026 23:59 Interview date 23/10/2026

Band 4 Operational Team Lead - SOAR

NHS AfC: Band 4

Job overview

The Operational Team Lead will provide day-to-day administrative leadership and support to the Posture and Mobility Service, part of the Adult & Specialist Rehabilitation Division at the West Midlands Rehabilitation Centre.

The post holder will be responsible for the coordination, deployment, and supervision of administrative staff delivering inventory, materials management, and operational purchasing services across defined areas of the Trust. They will work collaboratively with internal stakeholders, team colleagues, and external suppliers to ensure a responsive and professional service that supports high-quality patient care.

The post holder is also responsible for the overall day-to-day supervision, performance monitoring, and supporting the development of administrative staff within the team.

Main duties of the job

Responsible for ensuring administration staff within the team provide relevant, effective and timely administration support to the service ensuring the patient pathway runs smoothly

To support compliance with national, commissioning and local waiting list targets, monitor on a daily/weekly/monthly basis the service Waiting lists and patient pathways to ensure accurate effective waiting lists and timely escalation processes are in place across the service to reduce/avoid breaches in targets

Ensure robust data quality systems and are in place and regularly monitored to ensure data is accurately recorded, maintained and updated in a timely way to support any KPIs or local requirements

Ensure sickness and absence within the administration team is actively managed in a timely way, including return to work meetings in line with Trust Policy and local guidelines

Utilise analytical skills to interpret and evaluate complex data sets from a variety of sources, including service performance reports, patient feedback, and operational metrics. Using the Trust activity dashboard, local databases or spreadsheets. Liaising with Trust informatics teams when required. Prepare clear, concise, and accurate reports to support service reviews, audits, and performance monitoring. Identify trends, variances, and areas for improvement, presenting findings in a format suitable for both clinical and non-clinical audiences

Working for our organisation

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Detailed job description and main responsibilities

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

For further details please see full job description

Person specification

• NVQ4 in administration or equivalent experience
• Evidence of continuing professional development
• Maths GCSE or equivalent
• English GCSE or equivalent

Experience

• Previous office experience in a similar role
• Relevant experience of communicating with patients/customers
• Experience of working within a team with different skill sets
• Experience of working for the NHS
• Previous experience of meeting preparation and minute taking
• Experience of successfully leading a team

IT Systems

• Experience of working with data systems
• Previously working with Microsoft packages
• Evaluating complex data sets
• RIO experience
• Experience of using online ordering systems

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible