Corporate Applications Analyst

Virgin Media Business Ireland; Bradford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave + buy up to 5

Wellbeing benefits

Pension contributions

Life assurance

Job summary

Liberty Global is hiring a Corporate Applications Analyst for a 12-month fixed-term contract in Bradford. The role offers a hybrid work pattern with two days in the office and three days remote each week.

You will be the first point of contact for application support, troubleshoot issues, and help keep critical business systems running smoothly. You will gain exposure to a wide range of applications and integrations while collaborating with experienced colleagues.

Qualifications

• Experience in a Service Desk, Helpdesk, Application Support, or Systems Support role.
• Strong troubleshooting and problem-solving skills with a logical, methodical approach.
• Excellent customer service and communication skills.
• Ability to investigate issues, gather information, and identify potential solutions.
• Good attention to detail and accurate record-keeping.
• Experience using ticketing, incident, or case management systems.
• Ability to prioritise workload and manage multiple support requests.
• Confidence working with stakeholders and escalating issues when required.
• Eagerness to learn new technologies, systems, and business processes.

Responsibilities

• Act as the first point of contact for business application support, providing timely and effective assistance to users.
• Investigate application errors, access requests, workflow issues, and unexpected system behaviour.
• Apply a structured and logical approach to troubleshooting, identifying root causes and potential solutions.
• Use system information, error messages, and available logs to help diagnose and resolve issues.
• Deliver an exceptional user experience through clear, professional, and proactive communication.
• Partner with technical and application teams to resolve more complex issues and escalations.
• Develop an understanding of APIs, integrations, data flows, and system-to-system communications.
• Maintain accurate records of support requests, investigations, resolutions, and escalations.
• Identify recurring issues and contribute ideas to improve processes, systems, and user experience.

Skills

Service desk experience

Troubleshooting

Customer service

Issue investigation

Record keeping

Ticketing systems

Stakeholder communication

Willingness to learn

Job description

We’re looking for a Corporate Applications Analyst to join our team in Bradford on 12-month fixed term contract. This hybrid role offers the flexibility of two days in the office and three days working remotely each week. This role is a great opportunity for someone who enjoys solving problems, helping people, and developing their technical skills. As the first point of contact for application support, you’ll play an important role in delivering a positive user experience, resolving issues, and keeping critical business systems running smoothly. You’ll gain exposure to a wide range of applications, integrations, and business processes while working alongside experienced colleagues who will support your development. We’re looking for someone who is curious, approachable, and eager to learn. You don’t need to have all the answers from day one. If you enjoy investigating issues, learning new systems, and providing excellent customer service, we’ll give you the tools and opportunities to grow your skills and build your career.

What will you be doing?

• Act as the first point of contact for business application support, providing timely and effective assistance to users.
• Investigate application errors, access requests, workflow issues, and unexpected system behaviour.
• Apply a structured and logical approach to troubleshooting, identifying root causes and potential solutions.
• Use system information, error messages, and available logs to help diagnose and resolve issues.
• Deliver an exceptional user experience through clear, professional, and proactive communication.
• Partner with technical and application teams to resolve more complex issues and escalations.
• Develop an understanding of APIs, integrations, data flows, and system-to-system communications.
• Maintain accurate records of support requests, investigations, resolutions, and escalations.
• Identify recurring issues and contribute ideas to improve processes, systems, and user experience.

Essential

• Experience in a Service Desk, Helpdesk, Application Support, or Systems Support role.
• Strong troubleshooting and problem-solving skills with a logical, methodical approach.
• Excellent customer service and communication skills.
• Ability to investigate issues, gather information, and identify potential solutions.
• Good attention to detail and accurate record-keeping.
• Experience using ticketing, incident, or case management systems.
• Ability to prioritise workload and manage multiple support requests.
• Confidence working with stakeholders and escalating issues when required.
• Eagerness to learn new technologies, systems, and business processes.

Desirable

• Experience supporting enterprise or corporate business applications.
• Understanding of APIs, integrations, and data flows.
• Knowledge of procurement systems or procurement-related business processes.
• Experience interpreting error messages, logs, and system-generated alerts.
• Familiarity with ITIL principles or service management best practices.
• Experience working with ERP, CRM, or workflow-based systems.
• Basic understanding of system-to-system integrations and application architecture.

What’s in it for you?

• Competitive salary
• 25 days annual leave + buy up to 5 days
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
• Matched pension contribution up to 10%
• Life assurance & income protection
• Exclusive Virgin Media O2 products, employee discounts and cashback offers on thousands of brands
• Access to electric car scheme
• 24 hours paid volunteering leave

Who we are:

#LibertyBlume a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions.

If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

We’re on a mission to redefine global business services with our tech-enabled solutions, that deliver efficiency, scale and value for our customers. With over 20 years of experience, our team of passionate specialists have perfected an approach that deals with the demands of today and the markets of the future, so our customers stay one step ahead and unlock the freedom to grow.

We leverage technology expertise and global perspective, to challenge conventional thinking, transform operational efficiency, and eliminate administrative complexity.