Senior Manager, Payment Operations

Virgin Media Business Ireland; Bradford; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Birthday day off

Wellbeing benefits

Pension matching

Car scheme

Learning platform

Job summary

LibertyBlume, part of Liberty Global, is seeking a Senior Manager of Payment Operations based in Bradford for a 15-month maternity cover. You will drive end-to-end payment processes, lead Sunrise P2P activities, and partner with Transformation, Technology and Finance teams to deliver enhanced, compliant processing and strong customer service.

You will manage a high-performing team, deliver improvements, and ensure SLAs/KPIs are met while promoting career development and professional growth.

Qualifications

• Experience in a fast-paced AP/AR environment with timely delivery.
• Strong Excel and data interpretation skills.
• Ability to manage stakeholders up to Exec level.

Responsibilities

• Lead digital transformation initiatives within Payment Operations.
• Oversee Sunrise P2P invoice processing and query management.
• Coordinate cross-team delivery to meet SLAs and KPIs.
• Resolve high-profile customer escalations and drive process improvements.

Skills

Accounts payable experience

Accounts receivable experience

Excel skills

Stakeholder management

Leadership

Tools

SAP

Ariba

Job description

We're looking for a Senior Manager, Payment Operations to be based in Bradford. This is a 15 month maternity cover. Our mission is to provide simple and efficient processing with controlled, high-quality service, enabling our customers to excel in their own service delivery. The Payment Operations team is responsible for several key areas including End-to-end processing of all financial transactions such as billing, customer payments, accounts payable & receivable, in compliance with supplier accounts, applicable legislation and internal policies Operational cash forecasting and working capital tracking Processing supplier payments & employee expenses This is a key role within the Payment Operations function, with a dedicated focus on the Sunrise GmbH account. As Senior Manager of the Sunrise Purchase to Pay (P2P) Team, the role will act as workstream lead across invoice processing, query management and operational procurement activities delivered on behalf of Sunrise. The position will also play a central role in driving transformation and supporting Sunrise’s P2P initiatives, ensuring services are delivered in line with agreed SLAs and KPIs. Reporting to the Payment Operations Director, the role will oversee the accurate, efficient and controlled delivery of P2P operations. It will be accountable for consistently delivering high-quality outcomes, providing strategic support and input to the Head of P2P at Sunrise, and collaborating with key stakeholders to identify, implement and embed both technical and practical solutions. We are relationship-focused and aim to partner closely with the business to drive, promote and embed meaningful organisational growth. This is an excellent opportunity to work as part of a collaborative Payment Operations team. In return, we offer training and development opportunities to support your leadership capability and career progression, alongside structured reviews focused on career development and job satisfaction.

What will you be doing?

• Identify opportunities for digital innovation and improvement across various Payment Operations functions
• Collaborate with Transformation and Technology teams to define Payment Operations digital needs
• Lead digital transformation changes within Payment Operations functions
• Facilitate the implementation of new technology by supporting testing requirements within the designated delivery timelines
• Reimagine operational processes to drive a best in class, end-state solution whilst aligning with market needs
• Ensuring accurate and efficient delivery of all payment operations processes and providing leadership to the wider team in order to achieve KPI’s and deliverables
• Leading and resolving all high-profile customer escalations
• Key contact to Sunrise, working with senior stakeholders to ensure fast query resolution and excellent customer service
• Continuously review current processes, identify improvements and work with Digital Teams to deliver a solution
• Responsible for coordinating with all teams within Payment Operations to improve the customer experience
• Responsible for delivery of any changes to operational structures

We tend to look for people with:

• Essential:
  • Experience working within a fast-paced accounts payable or accounts receivable department & delivering to timelines
  • Experience of delivering process improvements and transformation change within a transactional finance department
  • Strong excel skills essential
  • Attention to detail
  • Clear and concise written communication skills
  • Strong verbal communication skills to explain issues and provide clear and important interpretation of analysis conducted
  • To be able to lead and control meetings with senior stakeholders
  • Be able to present information in a clear and concise format
  • Stakeholder management (up to and including ExCom isn't essential but would be beneficial) – to be able to understand finance and operational customers’ needs and requirements to provide excellent customer service
  • Organisation & time management
  • Ability to work under pressure whilst maintaining customer excellence
  • Experience co‑ordinating change programs that feed into multiple teams from an operational perspective
  • Resilience
  • People management
  • Managing and implementing compliance controls
• Desirable:
  • Strong understanding of SAP & Ariba
  • In‑depth understanding of a P2P function
  • Agile worker
  • Training & development
  • Project management
  • Operational understanding of SOX & IFRS Reporting experience
  • Knowledge of basic accounting principles
  • Collaboration working across internal and external teams in multiple offices to deliver improvements and standard process within the team
  • Ability to work under pressure & meet targets without compromising on quality
  • Solution driven – problem solver, open to change and different ways of doing things
  • Keen interest in automation technology and driving operational improvement.
  • Develops great relationships, is straight up and fair, always credible, accessible and approachable.
  • Is mindful of the commercial aspects and impacts on people
  • Create a smart disruption by challenging the way things are done, having a critical eye, learning from activities and being prepared to try new ways of doing things.
  • Ability to adopt a consultative approach with our partners

What’s in it for you?

• Competitive salary 25 days annual leave with the option to purchase 5 more.
• Enjoy your birthday off, plus receive an additional 3 days of annual leave once you reach 5 years of service.
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
• Matched pension contribution up to 10%.
• Access to our car benefit scheme.
• Access to our online learning platform to continue to develop and grow your career with us.
• The chance to join an innovative, fast‑paced and passionate team.

Who we are:

#LibertyBlume a Liberty Global company, is a rapidly growing business services provider, specialising in tech‑enabled back‑office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.